The relationship between customers and businesses is changing. As customers gain increasing power in their relationship with the companies that serve them, businesses must take action to revisit their current approach to the market. And, with the rise of disruptors that seek to challenge the status quo in almost every industry, legacy organisations need particularly take note. With insight with Kasper Uhd Jepsen, Danske Bank’s Head of Concepts, Insights & Transactions, we explore how the 148-year old financial institution is using a customer driven strategy to cater to the customer of the future.
Download this exclusive content piece to learn:
· Why the businesses in the Nordic region are lagging behind in the path to transformation
· The impact of regulation in making traditional business models obsolete
· The value of data analytics in discovering new ways to deliver value to your customers
· What are the three key actionable steps to making a customer-driven strategy a success in your organisation
It looks into Nordic Transformation 2019: Digital Leadership, Change Management & People crucial alongside Technology.
Discover in this piece how technology is only one of the levers that contributes towards digital transfromation.
For organisations seeking to improve their operations, outsourcing has long been an effective plan of action.
With the ability to perform back-office processes with greater efficiency, at a lower cost and with a high level of functional expertise, outsourcing solutions often carry the promise of significantly boosting a businesses competitive edge.
However, in reality, the desired benefits do not always come to fruition.
The reason for this is that many organisations focus on the processes being moved to the outsourcing centre while neglecting to pay enough attention to the retained organisation’s operation and the significant change management initiative it must undergo.
We interviewed Octavian Cuntan, Business Transformation Director at Bombardier Inc where, he leads various projects of the organisation’s multi-year transformation that seeks to improve the efficiency, quality and customer experience of its operations.
Here we explore the Bombardier story as it transitions into the continuous improvement stage of its business transformation and discuss how the organisation has supported its retained organisation as it has outsourced a selection of their operations.
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It is no secret that an ability to harness new technologies plays an essential role in a business’ success. However, companies in the Nordic region are lagging behind their international competitors on the path toward a more digital future. With insight from Jani Rahja, Head of Automation at Finnish postal service company Posti, we explore the numbers behind the state of automation in the Nordics and uncover how Posti is working to get ahead. Also learn:
- Where a majority of Nordic companies are in their automation journey
- How Posti is working to create a digital mindset among its employees
- The most widely experienced challenges on achieving digital transformation
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Successful organisational transformation doesn’t require a business to change; it requires its people to. Speaking to Sara Asgari, Head of Transformation at 3 Sweden and Gro Arnesen-Nyhus, Head of the Intelligent Automation Department at Broadnet, we explore the role of Change Management in understanding and tackling people’s natural aversion to change.
Check out this exclusive guide to discover the five change management practices trusted by two of the Nordics’ leading businesses. Also learn:
- How to introduce more efficient practices without extending or overcomplicating the existing situation.
- The benefit of inviting employees to participate in guiding organisational change.
- How to create a positive mind-shift towards the habit of testing new ideas.
We interviewed Bjørn Mogensen, Vice President of Business Support for Diabetes Finished Production (DFP) at Novo Nordisk about talent and employment in the Nordic region. Gain exclusive insights into how Novo Nordisk indentify the best talent, their approach to the change in talent and employment with the change that technology advancements bring, how to measure ROI on your hiring decisions and much more!
The Shared Services and Outsourcing Network interviewed Falke Bothe, Director Digital Transformation Office at Volkswagen AG, about digital transformation and the challenges it brings about.
"Organisations that are tackling digital transformation aren’t just facing a technical challenge, but also that of developing the necessary mindset to work in this new age. The existing workforce needs to be taken along on the journey, educated and qualified in order to continue creating value for the company based on their experience combined with new skills and knowledge."
We spoke to Mito Mihelic, Head of Design Thinking at the Viessmann Group about how they've implemented Design Thinking into their customer experience strategy.
Nordic Business Transformation, the Process Excellence Network and the Shared Services and Outsourcing Network bring you the Nordic Business Transformation Benchmarking Report for 2018.
Benchmark your strategies and transformation initiatives against other industry leading businesses and ensure you’re ahead of the curve in a competitive region that is forever changing.
It is no longer enough for FTEs in back-end processes to simple excel at said processes. With automation making it easier and easier for organisations to digitise repeatable tasks, it is becoming more important for agile and upskilling in todays market.
We talk to Rossana Lo Re, of Nordea, about the importance of agile methodologies and knowing your competencies. Check out this exclusive case study to find out how one of the Nordics’ leading financial institutions used agile methodologies. Also discover:
- What a T-shaped individual is and how they can impact your organisation
- How agile can create ROI and how that can be measured
- How to bring in talent as well as upskill current FTEs to enable agility in your business
SSON Analytics has blended proprietary and public data on the Nordic region to explore the key themes of the upcoming Nordic Business Transformation 2018. Flip through the pages to find out more on business transformation and digital innovation in the Nordic Business Services landscape.
Loren Mahon, VP Finance Systems, Oracle CEO Office, was interviewed on the AIIA Network Podcast to share career and life lessons along with some excellent pointers on change management for her peers.
The introduction of Agile methodologies are shaking up traditional approaches of project management, but it is not always a welcome change. Speaking with Rossana Lo Re, Head of Shared Services within the Investment Product Operations at Nordea; and Tammy Watchorn, Head of Innovation and Design for NHS National Services Scotland, we explore the process of implementing Agile solutions, tackling stakeholder push-back and identifying its future uses.
Uncover this exclusive case study learn how an agile approach can impact the largest organizations from private to public sector, as well as:
• How an Agile methodology can be applied to people, processes and organizational structure.
• The role of Agile in bridging a skills gap and creating new solutions to old problems.
• How to encourage collaboration while disrupting the status quo.