18-20 November, 2019
Sheraton Stockholm Hotel, Stockholm, Sweden
Anita Tadayon, Director of Business Transformation at British Gas

Anita Tadayon


Director of Business Transformation
British Gas

Check out the incredible speaker line-up to see who will be joining Anita.

Download The Latest Agenda

Conference Day One

Tuesday, November 19th, 2019


1:50 PM Using a Continuous Improvement Approach to transform your processes across digital/self-serve and voice channels and achieve cost savings while keeping customers satisfied

  • Using CI Methods to understand your customer and align to true customer purpose, make a step change in benefits
  • How to improve customer experience and drive a culture of continuous improvement
  • How to embedding a CI Culture; what to do or not do to make it stick in a sticky environment
  • Finally, some lessons learnt for the next intervention