19-21 November, 2018
Sheraton Stockholm Hotel, Stockholm, Sweden

Anita Tadayon


Director of Business Transformation
British Gas

Conference Day One

Wednesday, November 20th, 2019


2:15 PM Using a Continuous Improvement Approach to transform your processes across digital/self-serve and voice channels and achieve cost savings while keeping customers satisfied

  • Using CI Methods to understand your customer and align to true customer purpose, make a step change in benefits
  • How to improve customer experience and drive a culture of continuous improvement
  • How to embedding a CI Culture; what to do or not do to make it stick in a sticky environment
  • Finally, some lessons learnt for the next intervention

Check out the incredible speaker line-up to see who will be joining Anita.

Download The Latest Agenda