19-21 November, 2018
Sheraton Stockholm Hotel, Stockholm, Sweden

Kasper Uhd Jepsen

First Vice President, Head of Strategy & Execution, Transaction Banking & Investor Services
Danske Bank

Conference Day Two

Thursday, November 21st, 2019

10:00 AM CASE STUDY: Customer experience-driven business transformation in a banking context: insights from Danske Bank

  • The fundamental “why?” for driving customer experience
  • Using the CX mindset as a starting point for strong strategy execution
  • How to drive value on both a operational and strategic level

11:30 AM IDG I: Mustering the troops on your transformation journey

  • Allowing the wider organization be part of designing its own journey into the future
  • Capitalizing on opportunities to reallocate talent to higher-value work
  • Tackling resistance from “legacy-lovers”

Check out the incredible speaker line-up to see who will be joining Kasper.

Download The Latest Agenda