Kasper Uhd Jepsen
First Vice President, Head of Strategy & Execution, Transaction Banking & Investor Services
Danske Bank
Check out the incredible speaker line-up to see who will be joining Kasper.
Download The Latest AgendaConference Day Two
Wednesday, November 20th, 2019
9:40 AM CASE STUDY: Customer experience-driven business transformation in a banking context: insights from Danske Bank
- The fundamental “why?” for driving customer experience
- Using the CX mindset as a starting point for strong strategy execution
- How to drive value on both a operational and strategic level
10:50 AM IDG I: Mustering the troops on your transformation journey
- Allowing the wider organization be part of designing its own journey into the future
- Capitalizing on opportunities to reallocate talent to higher-value work
- Tackling resistance from “legacy-lovers”