Conference Day One
Wednesday, November 20th, 2019
Visibility, control and investment into back-office functions directly impacts CX on levels that are still widely and continually underestimated.
The new back-office focuses on the customer. Done right, transformation of these areas can generate ground-breaking new means of extracting value, and catalyse positive business outcomes in such a way that drives maximum efficiency yet dramatically cuts costs across the board. There’s no doubt that organisations need to be putting their back-office functions into to the drivers seat for their journey toward winning CX.
- The evolving role of the back-office in driving enterprise-wide success: what 2019 trends have come to fruition?
- How business services must improve and transform to support the objective of winning CX
- Moving beyond siloed frameworks and enabling strategic action as a united workforce