18-20 November, 2019
Sheraton Stockholm Hotel, Stockholm, Sweden

Ole Hjorth Krarup

Director Digital Transformation

Check out the incredible speaker line-up to see who will be joining Ole Hjorth.

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Conference Day One

Wednesday, November 20th, 2019

9:00 AM Thrusting the back-office into the frontline of change

Visibility, control and investment into back-office functions directly impacts CX on levels that are still widely and continually underestimated.
The new back-office focuses on the customer. Done right, transformation of these areas can generate ground-breaking new means of extracting value, and catalyse positive business outcomes in such a way that drives maximum efficiency yet dramatically cuts costs across the board. There’s no doubt that organisations need to be putting their back-office functions into to the drivers seat for their journey toward winning CX.
  • The evolving role of the back-office in driving enterprise-wide success: what 2019 trends have come to fruition?
  • How business services must improve and transform to support the objective of winning CX
  • Moving beyond siloed frameworks and enabling strategic action as a united workforce