18 - 19 February, 2020
Dubai, UAE

Conference Day Two: Wednesday, 20 February 2019

8:00 am - 8:50 am Registration and networking

8:50 am - 9:00 am Day 1 wrap-up, Day 2 rev-up by Chairman!

Vincent Vloemans, Global IT – Heineken CFO Domain at HEINEKEN Global

Vincent Vloemans

Global IT – Heineken CFO Domain
HEINEKEN Global

MAXIMISING THE FULL OPPORTUNITIES OF RPA: HOW TO ACHIEVE RETURN ON INVESTMENT FOR RPA FROM UP TO 200%

9:00 am - 9:30 am INTERNATIONAL TRAILBLAZER CASE STUDY: Intelligent Automation, Machine Learning & RPA at AXA, Belgium - from vision to reality: Start small & fast, how AXA Belgium took RPA & AI to the next level in a matter of months!

INTERNATIONAL TRAILBLAZER CASE STUDY
Intelligent Automation, Machine Learning & RPA at AXA, Belgium - from vision to reality: Start small & fast, how AXA Belgium took RPA & AI to the next level in a matter of months!
AXA changed the face of insurance by capitalising on opportunities of what digital innovation has to offer for customer experience and other areas of the company. Christophe Castan evolves at the intersection of the scientific approach of AI and the reality of the business needs to deliver tangible results.

Christophe will share insights on the journey from process to data to AI-driven roadmaps and how to achieve best outcomes.
• AI tech: How to set up your teams to deliver successes in production
• The role of Machine Learning to automate classification at scale: How to go from POC to PROD in less than 6 month
• How to scale it further and leverage even more mature technologies
• Ask not only what AI can do for you, ask what you can do for AI: the business side of AI
Christophe Castan, Head of Artificial Intelligence, Digital Transformation at AXA, BELGIUM

Christophe Castan

Head of Artificial Intelligence, Digital Transformation
AXA, BELGIUM

9:30 am - 10:00 am REGIONAL Fireside Chat: RPA for Enterprises: Scaling RPA to cross-functions in your business: HR, Customer Service, Finance, Operation and, IT

REGIONAL FIRECHAT
RPA for Enterprises: Scaling RPA to cross-functions in your business: HR, Customer Service, Finance, Operation and, IT
• What can the different industries and departments learn from each other in setting up their RPA programs?
• At which stage of their RPA journey are companies across cross-industries today?
• Analysis of which industries and functional departments are the best suited for RPA and what the reason for that is.
Krishna Ramachandran, Global Head of R2R & Lead RPA at Royal Philips

Krishna Ramachandran

Global Head of R2R & Lead RPA
Royal Philips

Nalin Tripathi, General Manager, Shared Services Finance at Al Futtaim

Nalin Tripathi

General Manager, Shared Services Finance
Al Futtaim

10:00 am - 10:30 am INTERNATIONAL TRAILBLAZER CASE STUDY Harnessing the power of advanced automation Pitfalls and lessons learned from Heinecken - How to successfully implement RPA

INTERNATIONAL TRAILBLAZER CASE STUDY
Harnessing the power of advanced automation
Pitfalls and lessons learned from Heinecken - How to successfully implement RPA
The content of the session will cover the HEINEKEN Robotic Process Automation journey (from experiment & excite phase, to enabling the scale-up
(put the foundation in place), to scaling up) and touching on use-cases beyond traditional RPA (machine learning and virtual assistants); exploring the
benefits, opportunities and advantages of implementation, in addition to common mistakes to look out for
Vincent Vloemans, Global IT – Heineken CFO Domain at HEINEKEN Global

Vincent Vloemans

Global IT – Heineken CFO Domain
HEINEKEN Global

PROTECTING YOUR RPA FROM CYBER ATTACKS: WHAT CYBER SECURITY ACTIVITIES DOES RPA REQUIRE TO COMBAT AUTOMATION RISKSFROM UP TO 200%

10:30 am - 11:00 am REGIONAL TRAILBLAZER: Understand the external threat to RPA security

REGIONAL TRAILBLAZER
Understand the external threat to RPA security
• Discussing how to detect breaches early
• Insight into the most common cyber attacks on RPA networks
• Establish governance framework with roles and responsibilities for securing robotics
Bharat Gautam, Head of Information Security at Damac Group

Bharat Gautam

Head of Information Security
Damac Group

11:00 am - 11:30 am NETWORKING COFFEE BREAK

HOW TO SHIFT RPA FROM TACTICAL DISCUSSION TO STRATEGIC CORPORATE PRIORITY

11:30 am - 12:00 pm Phase 2 of Planning: How to measure & maximise your next steps in the RPA journey to be one of the 28 % of firms that have automation-deployed technology today

Phase 2 of Planning: How to measure & maximise your next steps in the RPA journey to be one of
the 28 % of firms that have automation-deployed technology today
• Developing a framework to measure how successful RPA implementation was
• Technical and logistical roadmap to the next steps of advanced RPA programs
• Developing an effective cost and time plan
Nalin Tripathi, General Manager, Shared Services Finance at Al Futtaim

Nalin Tripathi

General Manager, Shared Services Finance
Al Futtaim

INSPIRATION IN ACTION!
RPA & INTELLIGENT AUTOMATION 2019 INTERACTIVE DISCUSSION GROUPS (IDGs)

During this part of the conference delegates will be break into focus groups to take part in interactive brainstorming discussions around the below topics.

IDG A

12:00 pm - 1:00 pm How RPA increases value for your customer service
Aditya Agarwal, Vice President Lean Transformation & Strategy at Mashreq Bank

Aditya Agarwal

Vice President Lean Transformation & Strategy
Mashreq Bank

IDG B

12:00 pm - 1:30 pm How to start the intelligent automation journey
Vartul Mittal, Formerly – IBM, Kotak Mahindra Bank at Coca Cola

Vartul Mittal

Formerly – IBM, Kotak Mahindra Bank
Coca Cola

IDG C

12:00 pm - 1:00 pm RPA journey: Starting small & scaling up • Methods to scale RPA within your company
IDG C: RPA journey:
Starting small & scaling up
• Methods to scale RPA within your company

1:00 pm - 2:00 pm NETWORKING LUNCH BREAK


EVOLVING & ADVANCING RPA & IA

2:00 pm - 2:30 pm REGIONAL TRAILBLAZER: Union Insurance’s automation journey: Shifting to Artificial Intelligence for the Next Layer of Value

REGIONAL TRAILBLAZER: Union Insurance’s automation journey: Shifting to Artificial Intelligence for the Next Layer of Value
In this session Anschul will give the audience insights about the fact that it is likely that in a few years RPA will be a pre-requisite for many back office functions.
Whilst AI is still on the strategic table, the combined benefits of cognitive, machine learning and AI herald even bigger benefits. Following will be discussed:
• What characterizes an AI opportunity?
• Problems and Limitations
• Optimal processes and skill-sets needed
Anshul Srivastav, Chief Infortmation Officer & Digital Officer at Union Insurance

Anshul Srivastav

Chief Infortmation Officer & Digital Officer
Union Insurance

2:30 pm - 3:00 pm Automation in QSR to keep pace with customer demands while managing rapid channel disruption

Automation in QSR to keep pace with customer demands while managing rapid channel disruption
During this session Arvind will discuss:
1.      Macro industry disruptors
a.      Customer convenience is at the heart of food business – how off-premise dining is changing business as we know it
b.      Digital disruptors cashing in on the convenience factor
c.      Automation at the core of customer engagement
2.      How Americana is dealing with disruption and transforming itself from brick and mortar, to being omnichannel ready
a.      Internal Processes – getting them digitized (Finance, Payroll and HR) to make employees focus on the core – our customers and our products
b.      Digital interventions – manual order processing to integrations and building a future ready platform
c.      Digital voice – how do we take care of a slowing channel, which hasn’t lost relevance yet
At the core of each sub point is automation/ RPA
Arvind Tadimalla, Transformation Projects Manager at Kuwait Food Company - Americana Food

Arvind Tadimalla

Transformation Projects Manager
Kuwait Food Company - Americana Food

3:00 pm - 3:30 pm Technology Revolution of IA in Sales & Marketing The 3rd Globalization – a revolution in technology (the interaction between internet as a platform and AI as an application to categories and anticipate

Technology Revolution of IA in Sales & Marketing
The 3rd Globalization – a revolution in technology (the interaction between internet as a platform and AI as an application to categories and anticipate
customer behavior) During this session Samer will discuss the following facts:
• No secrets anymore!
• Buying trends and decisions can be influenced and predicted
• Manufacturers will design what you subconsciously need!
• Intelligent digital marketing campaigns
• The myth of automating sales process
• What is next?
Samer Al Haddad, Vice President at ALDAR Properties

Samer Al Haddad

Vice President
ALDAR Properties

Closing remarks and end of the conference

3:50 pm - 3:50 pm Closing remarks and end of the conference