18 - 19 February, 2020
Dubai, UAE
Arvind Tadimalla, Transformation Projects Manager at Kuwait Food Company - Americana Food

Arvind Tadimalla


Transformation Projects Manager
Kuwait Food Company - Americana Food

Check out the incredible speaker line-up to see who will be joining Eman.

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Conference Day Two: Wednesday, 20 February 2019


2:30 PM Automation in QSR to keep pace with customer demands while managing rapid channel disruption

Automation in QSR to keep pace with customer demands while managing rapid channel disruption
During this session Arvind will discuss:
1.      Macro industry disruptors
a.      Customer convenience is at the heart of food business – how off-premise dining is changing business as we know it
b.      Digital disruptors cashing in on the convenience factor
c.      Automation at the core of customer engagement
2.      How Americana is dealing with disruption and transforming itself from brick and mortar, to being omnichannel ready
a.      Internal Processes – getting them digitized (Finance, Payroll and HR) to make employees focus on the core – our customers and our products
b.      Digital interventions – manual order processing to integrations and building a future ready platform
c.      Digital voice – how do we take care of a slowing channel, which hasn’t lost relevance yet
At the core of each sub point is automation/ RPA