04 - 07 June, 2019
Van der Valk Airporthotel, Düsseldorf, Germany

First Conference Day

9:00 am - 9:15 am Welcome introduction by Program Director

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Deepak Subbarao

Master Black Belt, Lean and Automation Global Finance Transformation & Services
Zurich Insurance Company

  • How Allstate is redefining the customer experience using Automation and Artificial Intelligence
  • Redefining support with Virtual Assistants
  • Using Voice Transcriptions to learn from the Voice of the Customer
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Peter Barber

Director
Allstate Northern Ireland

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Linda O'Reilly

Senior Data Scientist
Allstate Northern Ireland

Amplifying and realizing business value by implementing intelligent automation, leveraging RPA, cognitive, AI and ML capabilities can completely transform enterprise processes and allow companies to automate at a larger scale. In this session the speakers will share their views about holistic automation with real use cases on enterprises scaling and succeeding in their automation journey and how intelligent automation can open up a new range of possibilities to overcome the limitations of discrete automation and robotic process automation (RPA).

hosted by Edgeverve


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Sateesh Seetharamiah

Vice President and Global Product Head
EdgeVerve

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Seth Adler

Editor-in-Chief
AIIA.net

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Wojciech Tatys

Transformation and Ops Excellence Lead
Discovery Inc.

10:30 am - 11:00 am Match and Meet

Maximize who you meet. Get to know other conference attendees right from the start. Exchange business cards, ideas, and propositions in record time

11:00 am - 11:30 am Refreshments and Networking

hosted by IBM


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Rakesh Padmanabhan

Head of Technology - Workflow - Automation
ANZ

Heike Figge

Executive Partner, Practice Leader Cognitive Process Automation Europe
IBM

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Christian Flötotto

Director of Business Change
Uniper

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Josef Litt

Director Digital & Transformation
BMI Group

Round Table Session

Table 1

12:00 pm - 1:00 pm Table 1: Automation delivery life cycle – 5 phases
Anil Bhavnani - Director – BPO Operations, Pfizer Global Financial Solutions
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Anil Bhavnani

Director – BPO Operations
Pfizer Global Financial Solutions

Table 2

12:00 pm - 1:00 pm Table 2: How to build & operate omni-channel digital assistants at scale
Nikolas Barth - Head of Innovation & Digitalization, Siemens AG
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Nikolas Barth

Head of Innovation & Digitalization
Siemens AG

Table 3

12:00 pm - 1:00 pm Table 3: From conversational bots to conversational AI
Philip Rice - Senior Team Manager, Allstate Northern Ireland
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Philip Rice

Senior Team Manager
Allstate Northern Ireland

Table 4

12:00 pm - 1:00 pm Table 4: The Challenges - Transition from RPA to Intelligent Automation
Matthias Reichle - Intelligent Automation Lead, Avanade
hosted by Avanade


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Matthias Reichle

Intelligent Automation Lead
Avanade

Table 5

12:00 pm - 1:00 pm Table 5: Automating RPA - getting everyone on board
Polia Geiger - Global Process Owner Controlling & Accounting, Henkel
hosted by Avanade
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Polia Geiger

Global Process Owner Controlling & Accounting
Henkel

Table 6

12:00 pm - 1:00 pm Table 6: Process Mapping and how to avoid automating tasks instead of processes
Marco Preis - Project Lead for Automation, Infineon
Luis Babosa - RPA Team Leader, Infineon
hosted by Avanade
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Marco Preis

Project Lead for Automation
Infineon

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Luis Babosa

RPA Team Leader
Infineon




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Andreas Steffens

Senior Manager
KPMG

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Gabriela Belgorodski

Associate
KPMG

hosted by KPMG
hosted by KOFAX


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Valentina Brebenaru

Head of Global Internal Digitalization
DB Schenker

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Chris Huff

Chief Strategy Officer
Kofax

1:30 pm - 2:30 pm Networking Luncheon

2:30 pm - 3:00 pm Interactive Use Case | Happiness is a warm Bot

Nina von Krimpen - Performance Optimisation, AkzoNobel
- live presentation of a Happy Flow Process Mining tool
- methodology explained and tested
- getting the most potential out of your scaleable RPA
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Nina von Krimpen

Performance Optimisation
AkzoNobel

3:00 pm - 3:30 pm Live Demo | Program your own prosthetic limb

György Levay - Research Manager, Infinite Biomedical Technologies
• Machine Learning application examples
• Live interactive demo with volunteers
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György Levay

Research Manager
Infinite Biomedical Technologies

3:30 pm - 4:00 pm Afternoon Keynote | Building an effective organisation for Data & Analytics and the implementation of a showcase

Lukasz Opoka - Executive Director, Head of Digital Banking Innovation, UBS
Michel Neuhaus - Head of Analytics Enhanced Distribution, UBS
• Typical challenges in shaping an organisation for Data & Analytics and a solution approach based on UBS‘s Center of Excellence (CoE)
• Case study of Conversational Banking – application of CoE guidelines and roadmap to use of natural language interfaces
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Lukasz Opoka

Executive Director, Head of Digital Banking Innovation
UBS

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Michel Neuhaus

Head of Analytics Enhanced Distribution
UBS

Real lessons learnt from real life screw ups. Avoid making the same mistakes as your peers by learning from their mistakes.
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Anna Alechno

Continuous Improvement Manager
IKEA Poland

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Piotr Palczewski

Continuous Improvement Solutions Manager
IKEA Group

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Johanna Wiaterek

Product Owner RPA Logistics Planning
BMW Group

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Wojciech Tatys

Transformation and Ops Excellence Lead
Discovery Inc.

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Nancy Sachdeva

RPA CoE Lead
Uniper

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Steven van den Berg

VP Business Design
Uniper

4:30 pm - 4:50 pm Refreshments and Networking

Streams

STREAM A: RPA IMPLEMENTATION & SCALING

5:00 pm - 5:30 pm Harnessing AI for fair customer outcomes in financial services
Janet Adams - Head of Risk and Controlling, AI, TSB Commercial Banking
AI is a powerful set of technologies and offers the promise of better more personalised products and services for financial services customers
• But with great power comes great responsibility: How do we ensure effective risk management of AI?
• Explainability is key, as are effective governance and control frameworks, and education is a priority
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Janet Adams

Head of Risk and Controlling, AI
TSB Commercial Banking

STREAM A: RPA IMPLEMENTATION & SCALING

5:30 pm - 6:00 pm Q&A: moving to SPA
Rakesh Padmanabhan - Head of Technology - Workflow - Automation, ANZ
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Rakesh Padmanabhan

Head of Technology - Workflow - Automation
ANZ

STREAM B: INTELLIGENT AUTOMATION

5:00 pm - 5:30 pm Interactive Discussion: IQ bots
Maria Salvatore - Director of Finance Operations, BMI Group

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Maria Salvatore

Director of Finance Operations
BMI Group

STREAM B: INTELLIGENT AUTOMATION

5:30 pm - 6:00 pm Smart Bots – Bring your Bots to the Next Level
Dr. Philip Oberacker - Managing Data Scientist, KPMG
Dominik Loerts - Senior Manager, KPMG
hosted by KPMG


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Dr. Philip Oberacker

Managing Data Scientist
KPMG

Dominik Loerts

Senior Manager
KPMG

STREAM C: INTEGRATED AUTOMATION

5:00 pm - 5:30 pm Automising manual processes with NLP – moving past the prototyping phase
Lars Lynne Hansen - Senior Data Scientist, Digital Transformation, Digital Accelerator, Novo Nordisk

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Lars Lynne Hansen

Senior Data Scientist, Digital Transformation, Digital Accelerator
Novo Nordisk

STREAM C: INTEGRATED AUTOMATION

5:30 pm - 6:00 pm Enhance Customer service with NLP/AI
Fang Xu - Senior Software Engineer / AI Expert, Deutsche Telekom
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Fang Xu

Senior Software Engineer / AI Expert
Deutsche Telekom

6:00 pm - 6:15 pm Closing remarks by each stream's chairperson

6:30 pm - 10:00 pm Evening event at Haus Deichgraf

Join our evening event at the Haus Deichgraf. Enjoy a relaxing barbecue by the lake side, with drinks and informal networking. This is an excellent opportunity for you to meet the other attendees and make new business contacts!