04 - 07 June, 2019
Van der Valk Airporthotel, Düsseldorf, Germany

First Conference Day

9:00 am - 9:15 am Welcome introduction by Program Director

Deepak Subbarao, Master Black Belt, Lean and Automation Global Finance Transformation & Services at Zurich Insurance Company

Deepak Subbarao

Master Black Belt, Lean and Automation Global Finance Transformation & Services
Zurich Insurance Company

9:30 am - 10:00 am Morning keynote: Reinventing the Customer Journey with AI

  • How Allstate is redefining the customer experience using Automation and Artificial Intelligence
  • Redefining support with Virtual Assistants
  • Using Voice Transcriptions to learn from the Voice of the Customer
Peter Barber, Director at Allstate Northern Ireland

Peter Barber

Director
Allstate Northern Ireland

Linda O'Reilly, Senior Data Scientist at Allstate Northern Ireland

Linda O'Reilly

Senior Data Scientist
Allstate Northern Ireland

10:00 am - 10:30 am Reinventing Automation: Unleashing the power of the future workforce through intelligent automation

Amplifying and realizing business value by implementing intelligent automation, leveraging RPA, cognitive, AI and ML capabilities can completely transform enterprise processes and allow companies to automate at a larger scale. In this session the speakers will share their views about holistic automation with real use cases on enterprises scaling and succeeding in their automation journey and how intelligent automation can open up a new range of possibilities to overcome the limitations of discrete automation and robotic process automation (RPA).

hosted by Edgeverve


Sateesh Seetharamiah, Vice President and Global Product Head at EdgeVerve

Sateesh Seetharamiah

Vice President and Global Product Head
EdgeVerve

Seth Adler, Editor-in-Chief at AIIA.net

Seth Adler

Editor-in-Chief
AIIA.net

Wojciech Tatys, Transformation and Ops Excellence Lead at Discovery Inc.

Wojciech Tatys

Transformation and Ops Excellence Lead
Discovery Inc.

10:30 am - 11:00 am Match and Meet

Maximize who you meet. Get to know other conference attendees right from the start. Exchange business cards, ideas, and propositions in record time

11:00 am - 11:30 am Refreshments and Networking

hosted by IBM


Rakesh Padmanabhan, Head of Technology - Workflow - Automation at ANZ

Rakesh Padmanabhan

Head of Technology - Workflow - Automation
ANZ

Heike Figge

Executive Partner, Practice Leader Cognitive Process Automation Europe
IBM

Christian Flötotto, Director of Business Change at Uniper

Christian Flötotto

Director of Business Change
Uniper

Josef Litt, Director Digital & Transformation at BMI Group

Josef Litt

Director Digital & Transformation
BMI Group

Round Table Session

Table 1

12:00 pm - 1:00 pm Table 1: Automation delivery life cycle – 5 phases
Anil Bhavnani, Director – BPO Operations at Pfizer Global Financial Solutions

Anil Bhavnani

Director – BPO Operations
Pfizer Global Financial Solutions

Table 2

12:00 pm - 1:00 pm Table 2: How to build & operate omni-channel digital assistants at scale
Nikolas Barth, Head of Innovation & Digitalization at Siemens AG

Nikolas Barth

Head of Innovation & Digitalization
Siemens AG

Table 3

12:00 pm - 1:00 pm Table 3: From conversational bots to conversational AI
Philip Rice, Senior Team Manager at Allstate Northern Ireland

Philip Rice

Senior Team Manager
Allstate Northern Ireland

Table 4

12:00 pm - 1:00 pm Table 4: The Challenges - Transition from RPA to Intelligent Automation
hosted by Avanade


Matthias Reichle, Intelligent Automation Lead at Avanade

Matthias Reichle

Intelligent Automation Lead
Avanade

Table 5

12:00 pm - 1:00 pm Table 5: Automating RPA - getting everyone on board
hosted by Avanade
Polia Geiger, Global Process Owner Controlling & Accounting at Henkel

Polia Geiger

Global Process Owner Controlling & Accounting
Henkel

Table 6

12:00 pm - 1:00 pm Table 6: Process Mapping and how to avoid automating tasks instead of processes
hosted by Avanade
Marco Preis, Project Lead for Automation at Infineon

Marco Preis

Project Lead for Automation
Infineon

Luis Babosa, RPA Team Leader at Infineon

Luis Babosa

RPA Team Leader
Infineon

Table 7

12:00 pm - 1:00 pm Table 7: AI in Control



Andreas Steffens, Senior Manager at KPMG

Andreas Steffens

Senior Manager
KPMG

Gabriela Belgorodski, Associate at KPMG

Gabriela Belgorodski

Associate
KPMG

hosted by KPMG
hosted by KOFAX


Valentina Brebenaru, Head of Global Internal Digitalization at DB Schenker

Valentina Brebenaru

Head of Global Internal Digitalization
DB Schenker

Chris Huff, Chief Strategy Officer at Kofax

Chris Huff

Chief Strategy Officer
Kofax

1:30 pm - 2:30 pm Networking Luncheon

2:30 pm - 3:00 pm Interactive Use Case | Happiness is a warm Bot

- live presentation of a Happy Flow Process Mining tool
- methodology explained and tested
- getting the most potential out of your scaleable RPA
Nina von Krimpen, Performance Optimisation at AkzoNobel

Nina von Krimpen

Performance Optimisation
AkzoNobel

3:00 pm - 3:30 pm Live Demo | Program your own prosthetic limb

• Machine Learning application examples
• Live interactive demo with volunteers
György Levay, Research Manager at Infinite Biomedical Technologies

György Levay

Research Manager
Infinite Biomedical Technologies

3:30 pm - 4:00 pm Afternoon Keynote | Building an effective organisation for Data & Analytics and the implementation of a showcase

• Typical challenges in shaping an organisation for Data & Analytics and a solution approach based on UBS‘s Center of Excellence (CoE)
• Case study of Conversational Banking – application of CoE guidelines and roadmap to use of natural language interfaces
Lukasz Opoka, Executive Director, Head of Digital Banking Innovation at UBS

Lukasz Opoka

Executive Director, Head of Digital Banking Innovation
UBS

Michel Neuhaus, Head of Analytics Enhanced Distribution at UBS

Michel Neuhaus

Head of Analytics Enhanced Distribution
UBS

Real lessons learnt from real life screw ups. Avoid making the same mistakes as your peers by learning from their mistakes.
Anna Alechno, Continuous Improvement Manager at IKEA Poland

Anna Alechno

Continuous Improvement Manager
IKEA Poland

Piotr Palczewski, Continuous Improvement Solutions Manager at IKEA Group

Piotr Palczewski

Continuous Improvement Solutions Manager
IKEA Group

Johanna Wiaterek, Product Owner RPA Logistics Planning at BMW Group

Johanna Wiaterek

Product Owner RPA Logistics Planning
BMW Group

Wojciech Tatys, Transformation and Ops Excellence Lead at Discovery Inc.

Wojciech Tatys

Transformation and Ops Excellence Lead
Discovery Inc.

Nancy Sachdeva, RPA CoE Lead at Uniper

Nancy Sachdeva

RPA CoE Lead
Uniper

Steven van den Berg, VP Business Design at Uniper

Steven van den Berg

VP Business Design
Uniper

4:30 pm - 4:50 pm Refreshments and Networking

Streams

STREAM A: RPA IMPLEMENTATION & SCALING

5:00 pm - 5:30 pm Harnessing AI for fair customer outcomes in financial services
AI is a powerful set of technologies and offers the promise of better more personalised products and services for financial services customers
• But with great power comes great responsibility: How do we ensure effective risk management of AI?
• Explainability is key, as are effective governance and control frameworks, and education is a priority
Janet Adams, Head of Risk and Controlling, AI at TSB Commercial Banking

Janet Adams

Head of Risk and Controlling, AI
TSB Commercial Banking

STREAM A: RPA IMPLEMENTATION & SCALING

5:30 pm - 6:00 pm Q&A: moving to SPA
Rakesh Padmanabhan, Head of Technology - Workflow - Automation at ANZ

Rakesh Padmanabhan

Head of Technology - Workflow - Automation
ANZ

STREAM B: INTELLIGENT AUTOMATION

5:00 pm - 5:30 pm Interactive Discussion: IQ bots

Maria Salvatore, Director of Finance Operations at BMI Group

Maria Salvatore

Director of Finance Operations
BMI Group

STREAM B: INTELLIGENT AUTOMATION

5:30 pm - 6:00 pm Smart Bots – Bring your Bots to the Next Level
hosted by KPMG


Dr. Philip Oberacker, Managing Data Scientist at KPMG

Dr. Philip Oberacker

Managing Data Scientist
KPMG

Dominik Loerts

Senior Manager
KPMG

STREAM C: INTEGRATED AUTOMATION

5:00 pm - 5:30 pm Automising manual processes with NLP – moving past the prototyping phase

Lars Lynne Hansen, Senior Data Scientist, Digital Transformation, Digital Accelerator at Novo Nordisk

Lars Lynne Hansen

Senior Data Scientist, Digital Transformation, Digital Accelerator
Novo Nordisk

STREAM C: INTEGRATED AUTOMATION

5:30 pm - 6:00 pm Enhance Customer service with NLP/AI
Fang Xu, Senior Software Engineer / AI Expert at Deutsche Telekom

Fang Xu

Senior Software Engineer / AI Expert
Deutsche Telekom

6:00 pm - 6:15 pm Closing remarks by each stream's chairperson

6:30 pm - 10:00 pm Evening event at Haus Deichgraf

Join our evening event at the Haus Deichgraf. Enjoy a relaxing barbecue by the lake side, with drinks and informal networking. This is an excellent opportunity for you to meet the other attendees and make new business contacts!