How will RPA change the work at Lufthansa GBS? What are the effects on the employees? Which pilots have you used so far to implement RPA and how did you choose the processes? What kind of challenges are you facing at the pilot phase and what efforts do make to overcome them? Read the answers, in this Q&A with Dominik Jaskulski, Process Automation Manager at Lufthansa Global Business Services, here for free:
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