Executive Partner, Practice Leader Cognitive Process Automation Europe IBM
Figge, in IBM's Global Services organisation leading the Cognitive Process
Automation Practice across Europe.
a long history being in IBM's Services business more more than 20 years, Heike
was in several roles from running and selling larger implementation projects
and establishing large outsourcing partnerships in IT and in BPO between IBM
and its clients, she is now since 3 years leading IBM's Cognitive Process
Automation Practice - coming from the angle of having used and implemented
Automation before in our own BPO operation for clients.
is looking at Automation end-to-end from the required automation strategy at
enterprise level, process assessment and transformation, through Governance and
establishment of larger programes, up to the implementation of not just RPA
(working with all market leaders), but also AI, OCR and other best of breed
technologies, operating those for clients up to driving the required change on
the people side of Automation.
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