Inspire. Engage. Connect

25 - 27 November, 2019 | Twickenham Stadium, London, United Kingdom

Conference Day 1

8:15 am - 8:50 am Registration for Main Conference Day One

8:50 am - 9:00 am SSON & PEX Network: Welcome to Intelligent Automation Week

9:00 am - 9:10 am Chairperson's Opening Remarks: Intelligent Automation Week!

In 2019, no-one can deny the fact that the term “AI” has become a buzzword, and yet there remains considerable confusion and skepticism from Business Leaders about what the term means, and what the practical applications of Artificial Intelligence could be. Against this backdrop, hear from renowned AI technology strategist Clara Durodié about the true potential impacts of AI; not merely within Business, but within wider society as a whole. In an informative and engaging session:
  • Where to start with AI, and how should it factor into your strategy?
  • Global trends in AI adoption – are you ahead of or behind the curve?
  • Discussing the ethics of AI – what are the implications on your workforce, and how can you adequately prepare and train them to deal with this increasingly important tool?
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Clara Durodié

Executive Chair, AI Technology Strategist, International Keynote Speaker
Artificial Intelligence in Financial Services, Author

9:50 am - 10:00 am Intelligent Automation = Intelligent Connections: Speed Networking

Take part in a fast-paced networking experience with your peers to ensure you meet and greet the other delegates so you are able to make the right connections early on! 

10:00 am - 10:20 am How to Deliver trustworthy and responsible AI for your business

Richard Benjamins - Data & AI Ambassador, Telefonica
According to the European Commission Guidelines (8th April 2019), trustworthy AI should be lawful, ethical and robust, respecting laws and regulations, ethical principles and values, and technical and social standards. This session highlights how large organizations can approach the challenge of complying with ethical standards to ensure a responsible use of AI for their B2C and B2B customers.
·         Define your AI Principles (fairness, explainability, transparency, privacy, security, human-centric)
·         Create a governance model that incorporates AI ethics into your existing business principles
·         Create awareness and provide training
·         Provide tools for your employees
·         Engage your AI providers 
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Richard Benjamins

Data & AI Ambassador
Telefonica

10:20 am - 10:50 am Disruptive Robotics and AI: Beyond the Future of Online Grocery Retail

Anne Marie Neatham - Chief Operating Officer, Ocado Technology
The future of online grocery retail is today. Already artificial intelligence, robotics and automation are fundamentally liberalising online grocery shopping by enabling consumers to shop with less friction and greater delight. These cutting-edge technologies have allowed us to go full-circle to the times when the local grocer knew about our individual preferences and dietary needs and could make tailored recommendations. Today, consumers can benefit from their very own virtual stores and shop through different lenses: organic, vegan, Polish, gluten-free. This talk takes a look how these technologies could shape a future in which consumers can be delivered fresh food from farm to fork in a matter of hours. Looking ahead, we'll outline how the competencies, technology, IP and know-how that makes this possible can be applied to solve many complex problems beyond grocery for a wider societal impact.
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Anne Marie Neatham

Chief Operating Officer
Ocado Technology

10:40 am - 11:10 am Technology Demonstration Drive - Exclusive

Meet with some of the leading Intelligent Automation solution providers by way of this fun and informative speed-dating activity! Solution providers include: business-ready RPA, AI, ML, OCR, NLP, Chat Bot, Data Analytics, Process Mining and BPM solutions, not to mention the best of breed consultants and implementation partners.

11:10 am - 11:30 am Morning Networking Break

Enjoy a coffee and morning snacks with a side of over lively IA conversation with your peers.

View, interact with, understand and question the very latest in Intelligent Automation technology solutions and services. Enjoy refreshments as you get hands on experience, and question industry leaders on where to next for your intelligent Automation plan.

11:30 am - 12:00 pm Panel Discussion: Intelligent Automation: What’s new, what’s next, and what your business needs to know

Julia Aymonier - Chief Digital Officer, Ecole hôtelière de Lausanne
Reto Sahli - Global Intelligent Automation Lead, Mondelez International
·         How are companies preparing for future business demands through optimizing intelligent automation
·         How should your organisation plan ahead to be in the Intelligent Automation driver’s seat?
·         Addressing the evolving vendor landscape: do the vendors and technology meet the growing demands of business?
·         Putting digital transformation at the top of the corporate agenda to future-proof your business 
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Julia Aymonier

Chief Digital Officer
Ecole hôtelière de Lausanne

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Reto Sahli

Global Intelligent Automation Lead
Mondelez International

12:00 pm - 12:20 pm Leveraging RPA and Intelligent Automation as a competitive differentiator


12:20 pm - 12:40 pm Robot rhythms: If AI can transform music, how will it change your business?

Joe Lyske - Chief Executive Officer & Co-Founder, MXX
When you think of great song writing teams, Mick Jagger and Keith Richards might come to mind, maybe even John Lennon and Paul McCartney, but what about music and artificial intelligence?
 
MXX is empowering musicians and businesses through AI, making large-scale industry and business revolution a reality.
 
·         AI to replace us and AI to empower us: the two types of AI in business
·         Serving customers on demand through AI: for MXX that’s instantly editing media and music
·         Creating and utilising metadata to predict human behaviour, impulses and thoughts for business
·         Treading the ethical line in AI for business
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Joe Lyske

Chief Executive Officer & Co-Founder
MXX

12:40 pm - 1:00 pm Unleash the full transformative power of intelligent automation: A Mondelez Case Study

Reto Sahli - Global Intelligent Automation Lead, Mondelez International
·         Path to envision, strategize and conceptualize IA
·         Strategic, digital lens in scaling RPA globally beyond a Shared Services environment
·         The seamless integration of emerging technologies such as machine learning, chat bots, and NLP
·         A holistic approach to change management
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Reto Sahli

Global Intelligent Automation Lead
Mondelez International

1:00 pm - 2:00 pm Lunch Networking Break

Track A: AI Tools

2:15 pm - 2:40 pm Transform your business through IA
Rui Pedro Silva - Global Head of L&S Technology Deployment, Maersk
·  Accelerate the development of AI solutions based on your businesses requirements
·  Harness the power of infinite scale infrastructure and integrated IA services
·  Leverage a set of comprehensive tools and frameworks to build, deploy, and operationalise AI products and services
·  Harness the intelligence with datasets through deep learning frameworks
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Rui Pedro Silva

Global Head of L&S Technology Deployment
Maersk

Track A: AI Tools

2:40 pm - 2:45 pm 5 minute change over

Track A: AI Tools

2:45 pm - 3:10 pm Integrate conversational chat bots with your contact centre
·   Automate existing channels
·   Route contact centre calls to chat bot: APIs, CRM and end-to-end interaction
·   Convert voice data into text with NLP
·   Build your own data analytics platform: the role of data science and insight

Track A: AI Tools

3:15 pm - 3:40 pm 5 minute change over

Track A: AI Tools

3:15 pm - 3:45 pm Master unstructured data and machine learning algorithms to deliver an improved customer service
Helen Mann - Innovation and Change Lead, Property Claims, AVIVA
  • Extract and analyse data from chat bots, NLP and OCR
  • Understand if a new process needs AI and assess checks, balance, integration challenges and opportunities


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Helen Mann

Innovation and Change Lead, Property Claims
AVIVA

Track A: AI Tools

3:45 pm - 4:00 pm Intelligent Questions @ Intelligent Automation Week
At the end of each track, the speakers will invited on stage to take your questions. They will answer about the successes, failures, what they wish they had known, what they know now and what the next steps are for the projects they presented during their case studies 
Ethics of Artificial Intelligence  - What rules and regulations are needed to avoid Artificial Intelligence is turning against us? How do we stay in control of complex intelligent systems?


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Ramshanker Krishnan

Senior Director - Enterprise Services Delivery - Data & AI
Microsoft


Track B: AI Now

2:40 pm - 2:45 pm 5 minute change over

Track B: AI Now

2:45 pm - 3:10 pm Build an AI ecosystem and democratise it across the company
Milan Parmar - Head of Service Management - Networks Managed Service Delivery, Ericsson
·   Transformational aspect of running AI: what change management aspects should you focus on?
·   Create an AI platform on one end while encouraging mini-journeys for incremental success at the other
·   Opening up data science across the organisation
·   Support B2B customers through AI to support their networks and environment
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Milan Parmar

Head of Service Management - Networks Managed Service Delivery
Ericsson


Track B: AI Now

3:15 pm - 3:40 pm 5 minute change over

Track B: AI Now

3:15 pm - 3:45 pm From RPA to AI: Assess, analyse, deploy
·   Driving RPA and AI through your Data and Analytics team
·   Putting everything in place to deploy RPA across and business functions
·   Assess where AI can be applied and perform the relevant checks and analyses in those areas
·   How unstructured data and machine learning can be leveraged throughout the business 

Track B: AI Now

3:45 pm - 4:00 pm Intelligent Questions @ Intelligent Automation Week
At the end of each track, the speakers will invited on stage to take your questions. They will answer about the successes, failures, what they wish they had known, what they know now and what the next steps are for the projects they presented during their case studies 

Track C: RPA & Technology Ecosystem

2:15 pm - 2:40 pm Combine AI and RPA with less risk to deliver cross-functional results
Sergi Mesquida - Mesquida, Hotelbeds
·   Why and how we did NLP, chat bots and machine learning before RPA
·   Master RPA and AI amidst constant change and M&As
·   How to improve efficiency and deliver sustainable growth
·   Lead cross-functional IA activity with top-down support as part of the holistic business strategy 
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Sergi Mesquida

Mesquida
Hotelbeds


Track C: RPA & Technology Ecosystem

2:40 pm - 2:45 pm 5 minute change over

Track C: RPA & Technology Ecosystem

2:45 pm - 3:10 pm How RPA has saved 900,000 and where to next: the technology ecosystem
Gerald Pullen - Head of RPA Centre of Excellence, Lloyds Banking Group
·   Our 3 year, £3bn strategy and where intelligent automation fits into that
·   Changing culturally and becoming more agile by partnering with FinTechs
·   Utilise a federated operating model with a CoE and 17 RPA hubs
·   The benefits of converging iOCR, NLP and chat bots with RPA
·   Remove reliance on consultancy by becoming self-sufficient with RPA
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Gerald Pullen

Head of RPA Centre of Excellence
Lloyds Banking Group


Track C: RPA & Technology Ecosystem

3:15 pm - 3:40 pm 5 minute change over

Track C: RPA & Technology Ecosystem

3:15 pm - 3:45 pm How to combine different platforms to enhance your potential
·   Moving from a 1,000 bot platform to a cross-platform
·   Hedge your risks to minimise future costs
·   Use an alternative RPA provider if functions are not currently covered due to Citrix compatibility
·   Find a provider that can process text documents with necessary success rates
·   Finding tools that can harness your unstructured data potential

Track C: RPA & Technology Ecosystem

3:45 pm - 4:00 pm Intelligent Questions @ Intelligent Automation Week
At the end of each track, the speakers will invited on stage to take your questions. They will answer about the successes, failures, what they wish they had known, what they know now and what the next steps are for the projects they presented during their case studies 

Track D: RPA Realised

2:15 pm - 2:40 pm Prepare your organisation for RPA to deliver business efficiency
Nicolay Goldovich - Head Global Operations for Robotics Process Automation & Head of RPA Delivery, Europe, Siemens
·   Prepare your organisation: what strategy, technological and tactical plans do you need in place
·   Discovery workshops and departments screening
·   Manage the change and transformation required to promote RPA
·   Set up cognitive solutions in your company to drive results further for your organisation
·   Scale RPA via data analytics, process and data mining
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Nicolay Goldovich

Head Global Operations for Robotics Process Automation & Head of RPA Delivery, Europe
Siemens


Track D: RPA Realised

2:40 pm - 2:45 pm 5 minute change over

Track D: RPA Realised

2:45 pm - 3:10 pm Leverage the business incubation approach to drive digital transformation
Christopher Thomas - Head of Business Improvement and Innovation, Bristol Water
Hear how Bristol Waters tackles their innovation challenges and stays ahead of the market by making their resources available to start-ups.

·         Supporting start-ups in RPA / AI to foster innovation and challenge the norm
·         Learn from these start-ups to bring thought leadership to your organization
·         Leverage business incubation as a playground to test new ideas, commercialise and scale them to enterprise level
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Christopher Thomas

Head of Business Improvement and Innovation
Bristol Water


Track D: RPA Realised

3:15 pm - 3:40 pm 5 minute change over

Track D: RPA Realised

3:15 pm - 3:45 pm The Robots will save us!
Morna McAulay - Global Data Team Programme Manager, Dyson
·         Start with the end in mind: What’s your vision and does everyone share it?
·         Pave the way for scaling at the beginning of implementation: Technology and people
·         How RPA can surface dark data and pave the way for intelligent automation
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Morna McAulay

Global Data Team Programme Manager
Dyson


Track D: RPA Realised

3:45 pm - 4:00 pm Intelligent Questions @ Intelligent Automation Week
At the end of each track, the speakers will invited on stage to take your questions. They will answer about the successes, failures, what they wish they had known, what they know now and what the next steps are for the projects they presented during their case studies 

4:00 pm - 4:35 pm Technology Demonstration Drive - Exclusive

Meet with some of the leading Intelligent Automation solution providers by way of this fun and informative speed-dating activity!
Solution providers include: business-ready RPA, AI, ML, OCR, NLP, Chat Bot, Data Analytics, Process Mining and BPM solutions, not to mention the best of breed consultants and implementation partners.

4:35 pm - 4:55 pm Afternoon Networking Break



4:55 pm - 5:20 pm To build Artificial Intelligence we need to first understand Intelligence

Yuval Dvir - Head of Online EMEA Partnerships, Google
Artificial neural networks are computing systems that are inspired by the biological neural networks in animal brains, and such systems can "learn" to perform tasks. Artificial neurons which are produced can transmit a signal from one to another, process it and then signal additional artificial neurons to it.
 
Artificial neural networks can solve problems in the same way that a human brain would and in the real world have been used in computer vision, speech recognition, video games and medical diagnosis.
 
·         How Google are comparing AI to human intelligence through neuroscience and technology
·         Applying new technology to industries to solve issues in mental health
·         Understanding neural connections with machine learning
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Yuval Dvir

Head of Online EMEA Partnerships
Google

How will you be able to solve your business’s most complex problems through AI?
 
One answer is to develop a new operating system that is grounded in deep psychology and philosophical theory that can solve the most complex business problems.
 
Join the debate on how AI will take the complexity out of solving business problems, delivering real world efficiencies and real time improvements to improve competitiveness. And decide, can AI for business live up to the hype? 
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Daniel Hulme

Chief Executive Officer
Satalia

5:45 pm - 6:00 pm Closing Remarks


6:00 pm - 8:30 pm Evening Reception