Inspire. Engage. Connect

25 - 27 November, 2019 | Twickenham Stadium, London, United Kingdom

Conference Day 2

Group 2

8:50 am - 9:00 am Chairperson's Opening Remarks: Conference Day Two

Reto Sahli - Global Intelligent Automation Lead, Mondelez International
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Reto Sahli

Global Intelligent Automation Lead
Mondelez International

9:00 am - 9:30 am Robot rhythms: If AI can transform music, how will it change your business?

Joe Lyske - Chief Executive Officer & Co-Founder, MXX
When you think of great song writing teams, Mick Jagger and Keith Richards might come to mind, maybe even John Lennon and Paul McCartney, but what about music and artificial intelligence?
 
MXX is empowering musicians and businesses through AI, making large-scale industry and business revolution a reality.
 
·         AI to replace us and AI to empower us: the two types of AI in business
·         Serving customers on demand through AI: for MXX that’s instantly editing media and music
·         Creating and utilising metadata to predict human behaviour, impulses and thoughts for business
·         Treading the ethical line in AI for business
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Joe Lyske

Chief Executive Officer & Co-Founder
MXX

Regardless if you’re a small, medium, or large-scale organisation, resistance to any form of change is universal. With respect to IA technologies and digital transformation efforts overall, if they aren’t accepted by your organisation’s workforce, operational and technical teams, the success of your IA program will be jeopardized.
In this session, the panel will debate:
·         How to set a cultural tone that will enable your organization to overcome a wide variety of workforce change management obstacles
·         How words and actions very often share the same value and should in turn be treated and delivered as such
·         Taking the fear out of IA with respect to employees fearing a loss of job control, skill set inadequacies, and heightened job security doubts


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Marcus Dauck

Chief Information Officer and Head Publishing Technology & Services
Ringier AG

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Alexander Hübel

Global Head of Automation & AI Transformation
Ericsson

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Mike Hobday

Senior Vice President, Europe
Antworks

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Paul Farrelly

Head of Digital Transformation Strategy
Nokia

Kanda Kumar

Head of Automation and AI
Ericsson

10:00 am - 10:30 am Complementing RPA with AI: A practical case study

Pablo Cala - Director, MCCM Innovations
Paula Hughes - Senior Manager Automation, Tarmac
·         Advancing your automation journey from low volume to highly complex transactions and tasks
·         Capturing data from unstructured sources such as images through Artificial Intelligence technologies
·         Providing premium customer experience through RPA and AI 
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Pablo Cala

Director
MCCM Innovations

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Paula Hughes

Senior Manager Automation
Tarmac


The advent of RPA and AI to digitalise and automate tasks and provide cognitive services to the back office is a huge step towards digital transformation. However, a truly strategic approach needs more, and that's where Intelligent Process Automation comes in. In this panel discussion hosted by Bizagi, hear how leading organisations are: 
  • Building end-to-end automation strategies that embrace and extend the value of people, process, and point technologies
  • Orchestrating the tasks of robots and humans across the internal value chain
  • Looking beyond tactical task automation opportunities


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Ed Middleton

Field Marketing Director, EMEA & APAC
Bizagi

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Nimesh Sharma

Head of Intelligent Automation & Robotics
Travelport

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Paul Farrelly

Head of Digital Transformation Strategy
Nokia

Jan Marek

Head of Business Process Management
Generali

11:00 am - 11:30 am Morning Networking Break


IDG A

11:30 am - 1:00 pm Avoiding Intelligent Automation disasters
Davitt Drohan - Head of Delivery (Robotic Process Automation), Bank of Ireland
·   Unveiling a variety of IA hiccups, and/or disasters
·   Solutions to correct a specific IA conflict
·   Lessons learned and roadmaps to get back on track to IA success
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Davitt Drohan

Head of Delivery (Robotic Process Automation)
Bank of Ireland

IDG B

11:30 am - 1:00 pm Change Management initiatives to ensure IA programme success
Sanna Koivu - Senior Program Manager Automation, Accountor Group
·         Partnerships that encourage successful communication between departments, staff, and stakeholders
·         Why everyone’s opinion matters and the importance of ensuring you have the right roles in place before embarking on your automation journey
·         Align expectations to ensure programme success
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Sanna Koivu

Senior Program Manager Automation
Accountor Group

IDG C

11:30 am - 1:00 pm Determining your COE model
Marius Botha - Senior Manager: Intelligent Automation, The Foschini Group
  • Various CoE model types and the pros & cons of each
  • Where should your CoE sit in the organization
  • Which areas of responsibility should rest under your CoE
  • Do you really need a CoE at your stage of IA maturity
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Marius Botha

Senior Manager: Intelligent Automation
The Foschini Group

IDG D

11:30 am - 1:00 pm Operationalising your IA Solution to deliver real benefits at scale
Piotr Palczewski - Continuous Improvement Solutions Manager, IKEA Group
  • Scaling up your intelligent automation deployment – how, when, where and why
  • Maximising the ROI of your IA solution and strategy. What needs to be in place?
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Piotr Palczewski

Continuous Improvement Solutions Manager
IKEA Group

IDG E

11:30 am - 1:00 pm RPA in Shared Services
Donnie MacColl - Director EMEA Technical Services, HelpSystems
·Implementing an end-to-end to RPA solution in a shared services environment
·Integrating RPA in shared services and managed serviced providers, including governance and technical challenges companies must consider
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Donnie MacColl

Director EMEA Technical Services
HelpSystems

IDG F

11:30 am - 1:00 pm Starting small and scaling up with IA
Maria Teofanidu - Head of RPA, Coca-Cola Hellenic Bottling Company
  • Where to start with your IA journey and the next steps to scalability
  • Quick wins examples and how to obtain them
  • Scale based upon a variety of IA initiatives
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Maria Teofanidu

Head of RPA
Coca-Cola Hellenic Bottling Company

IDG H

11:30 am - 1:00 pm Leadership action points to manage successful IA enterprise programmes
Santtu Lescelius - Digital Transformation Lead, Finnair
·  Best Practices to steer your IA ship to success on a global, and/ or Enterprise level
·  Avoiding common obstacles, roadblocks on the implementation path
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Santtu Lescelius

Digital Transformation Lead
Finnair

IDG J

11:30 am - 1:00 pm How to get the most out of OCR
Nicolay Goldovich - Head of AI, Siemens
·    What to expect when adding content intelligence to a robotic process
·    Where artificial intelligence fits into the RPA journey 
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Nicolay Goldovich

Head of AI
Siemens

IDG K

11:30 am - 1:00 pm AI & Cognitive Data Analytics to boost business intelligence
Alpesh Doshi - Founder and CEO, Fintricity
·  How AI and cognitive technologies can be programmed into your IT infrastructure to provide powerful data analytics to a variety of business units
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Alpesh Doshi

Founder and CEO
Fintricity

IDG L

11:30 am - 1:00 pm Speech, text, image recognition alongside RPA
Ricardo Ferreira Alqueidão - Head of Automation CoE, Banco de Investimento Global
  • OCR, ICR, API, NLP: The optimal tools to decipher unstructured data
  • Turning unstructured data into value business insight
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Ricardo Ferreira Alqueidão

Head of Automation CoE
Banco de Investimento Global

IDG M

11:30 am - 1:00 pm Working Smarter - Digitalisation in Finance
Sunny Kaler - Head of Transaction Service, Treasury & Procurement, The Crown Estate
·    Successfully incorporating  IA in the move to the digital finance function
·    Delivering ROI through IA investment in finance 
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Sunny Kaler

Head of Transaction Service, Treasury & Procurement
The Crown Estate

IDG Q

11:30 am - 1:00 pm Building AI on top of your RPA platform to truly move to intelligent Automation
Debashish Sarkar - Automation Evangelist, Tech Mahindra
  • What technology do you need?
  • What strategy do you need in place in order to succeed? 


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Debashish Sarkar

Automation Evangelist
Tech Mahindra

IDG T

11:30 am - 1:00 pm Deliver in-house Artificial Intelligence
Kanda Kumar - Head of Automation and AI, Ericsson
  • Building internal AI capabilities
  • What does AI need to look like in your organisation to deliver results and ROI?

Kanda Kumar

Head of Automation and AI
Ericsson

1:00 pm - 2:00 pm Lunch


Track A: AI Tools

2:00 pm - 2:25 pm How NLP and OCR can be maximised and integrated with RPA
Kevin Knowles - Global Head of Contact Automation, Vodafone
·   Use NLP and OCR to transform analogue data  into digital data
·   Find the processes prime for cognitive automation
·   How to converge NLP and OCR With RPA
·   Make sense of the unstructured data to better understand your customers
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Kevin Knowles

Global Head of Contact Automation
Vodafone

Track A: AI Tools

2:25 pm - 2:30 pm 5 minute change over

Track A: AI Tools

2:30 pm - 2:55 pm Track Closed
Please select one of the other three sessions.

Track A: AI Tools

2:55 pm - 3:00 pm 5 minute change over

Track A: AI Tools

3:00 pm - 3:30 pm Transform your business through IA
Rui Pedro Silva - Head of Technology at A.P. Moller - Maersk Warehousing & Distribution, Maersk
·  Accelerate the development of AI solutions based on your businesses requirements
·  Harness the power of infinite scale infrastructure and integrated IA services
·  Leverage a set of comprehensive tools and frameworks to build, deploy, and operationalise AI products and services
·  Harness the intelligence with datasets through deep learning frameworks
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Rui Pedro Silva

Head of Technology at A.P. Moller - Maersk Warehousing & Distribution
Maersk

Track B: AI Now

2:00 pm - 2:25 pm RPA: The Secret to Boosting Operational Efficiency
Michal Sagi Shamir - Manager of RPA & Organization Management, MAX by Leumi Card
Join Michal Sagi Shamir, Manager of RPA & Organization Management at MAX by Leumi Card, as she shares the essential takeaways from her financial company’s successful automation journey. Get the inside story on how Kryon’s RPA solution simplified incredibly complex processes and brought huge cost savings, increased efficiency across the enterprise and delivered a 100 percent reduction in human error.


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Michal Sagi Shamir

Manager of RPA & Organization Management
MAX by Leumi Card


Track B: AI Now

2:25 pm - 2:30 pm 5 minute change over

Track B: AI Now

2:30 pm - 2:55 pm How AI is changing the future of mobility and work
Igor Neiva Camargo - Head of Machine Learning, Artificial Intelligence & Robotics, Continental
·   AI empowered mobility: Maximise AI value for customers, products and services
·   Improve production quality, and process and supply chain parameters
·   User identification, authorisation and personalisation
·   AI empowered employees: Maximise AI value for our employees, processes and operations
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Igor Neiva Camargo

Head of Machine Learning
Artificial Intelligence & Robotics, Continental


Track B: AI Now

2:55 pm - 3:00 pm 5 minute change over

Track B: AI Now

3:00 pm - 3:30 pm From RPA to machine learning enabled cognitive Automation
Ralf Bosch - Senior Vice President, Global Technology, Architecture and Cross-Functional IT (F.LCA), DB Schenker AG
·   What you need to know to ensure machine learning benefits your strategy
·   Infrastructure, vision, KPIs and talent as the key to driving machine learning initiatives
·   Use machine learning to monitor processes in real-time
·   How machine learning can improve security
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Ralf Bosch

Senior Vice President, Global Technology, Architecture and Cross-Functional IT (F.LCA)
DB Schenker AG


 

Track C: RPA & Technology Ecosystem

2:00 pm - 2:25 pm How RPA can complement BPM
Nimesh Sharma - Head of Intelligent Automation & Robotics, Travelport
  • How RPA complements BPM by speeding up workflow tasks
  • Understanding when to use BPM and RPA together
  • End-to-end process orchestration with BPM + RPA
  • How humans, robots and systems can streamline a process together
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Nimesh Sharma

Head of Intelligent Automation & Robotics
Travelport


Track C: RPA & Technology Ecosystem

2:25 pm - 2:30 pm 5 minute change over

Track C: RPA & Technology Ecosystem

2:30 pm - 2:55 pm Utilise the technology ecosystem to achieve business transformation
Ricardo Ferreira Alqueidão - Head of Automation CoE, Banco de Investimento Global
  • How RPA is supporting Digital Transformation in BiG
  • Tools you can use before you automate processes including process mining and BPM
  • Deliver data-driven RPA with digital optimisation and data analytics
  • How to achieve end-to-end business transformation through your technology ecosystem
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Ricardo Ferreira Alqueidão

Head of Automation CoE
Banco de Investimento Global


Track C: RPA & Technology Ecosystem

2:55 pm - 3:00 pm 5 minute change over

Track C: RPA & Technology Ecosystem

3:00 pm - 3:30 pm Track Closed
Please select one of the other three sessions.

Track D: RPA Realised

2:00 pm - 2:25 pm Implementing the successful Intelligent Automation equation: 10% tech +15% data + 75% change and culture management
Nadia Abouayoub - Strategist, BCS AI Specialist Group Committee
  •  Getting technology right – how to combine RPA, cognitive and AI strands together for an Intelligent Automation strategy that works
  •  Building the strategy behind innovative technology, what culture and change management do you need in place?
  •  Tips to change the habits, behaviour and perception of people towards digital innovation
  • Working how to integrate the adoption of technology with your culture
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Nadia Abouayoub

Strategist
BCS AI Specialist Group Committee


Track D: RPA Realised

2:25 pm - 2:30 pm 5 minute change over

Track D: RPA Realised

2:30 pm - 2:55 pm Intelligent automation using RPA and BPM in Global manufacturing and supply chain
Carsten Lutzhøft - Head of Centre of Enablement, Process Digitalisation Globally, Novo Nordisk
·   Strike up a healthy relationship between the business and CoE to find opportunities for automation
·   Balance central and decentral functions to ensure you can scale efficiently in a regulated industry
·   Build capabilities and skill sets across the business to scale RPA efficiently
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Carsten Lutzhøft

Head of Centre of Enablement, Process Digitalisation Globally
Novo Nordisk


Track D: RPA Realised

2:55 pm - 3:00 pm 5 minute change over

Track D: RPA Realised

3:00 pm - 3:30 pm Best practice transformation through robotic process automation and AI
Alexander Hübel - Global Head of Automation & AI Transformation, Ericsson
  • Scaling automation with a transformation approach
  • Leveraging automation across 180 markets and all business functions
  • Harvesting RPA while innovating with emerging technology
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Alexander Hübel

Global Head of Automation & AI Transformation
Ericsson


3:30 pm - 4:00 pm Networking Break


4:00 pm - 4:30 pm Blockchain: A strategic approach in line with Intelligent Automation

Jonas Sveistrup Sogaard - Manager, Blockchain, Deloitte
Blockchain is changing the face of businesses today. From physical asset traceability, clinical supply chain and global trade finance, companies are developing Blockchain to create innovative business models and disrupt traditional ones.
 
You need to understand how to leverage innovation created by emerging disruptors and how to align it within your ecosystem. For example automation is just part of the Blockchain sphere given the latter’s radically more transformative possibilities.
 
·         Demystifying Blockchain: Its history, human trust and why China is taking off
·         How automation can complement and is part of the Blockchain sphere: RPA Efficiency vs. Blockchain Transformation
·         The need for industries to unite: Challenging the C-suite on the infrastructure and collaboration level
·         How customer demands for transparency lends itself to Blockchain
·         Use Cases: Walmart, Maersk, IBM and the Financial Services
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Jonas Sveistrup Sogaard

Manager, Blockchain
Deloitte


As more and more organizations introduce, and/or expand their IA capabilities, they are quickly learning that to take full advantage of all the benefits IA can offer, they must develop a long-term strategy that puts into account all their digital transformation initiatives. However, with so many digital transformation options available in today’s market and will become available in the years to come, developing a long-term strategy can be quite overwhelming.
 
In this session, topics of discussion will include, yet will not be limited to:
  • How to simplify and streamline what can be accomplished today, what your organization may require down the line, and how stacking IA and other innovative technologies, platforms, and processes together is a recipe for long-term digital transformation success
  • IA’s place in the digital era ecosystem
  • Technologies and systems that compliment, and/or work in conjunction with each other and how are they utilized today and will be used in the near and distant future
  • How to plan ahead depending on where your organization maybe today and down the line with respect to its size, scope, budget, manpower, operational, and technical bandwidth
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Rui Pedro Silva

Head of Technology at A.P. Moller - Maersk Warehousing & Distribution
Maersk

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Jonas Sveistrup Sogaard

Manager, Blockchain
Deloitte

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Rakesh Sangani

Managing Partner, Finance Transformation, Shared Services and Outsourcing
Proservartner

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Reto Sahli

Global Intelligent Automation Lead
Mondelez International