Inspire. Engage. Connect

25 - 27 November, 2019 | Twickenham Stadium, London, United Kingdom

Conference Day 2

8:50 am - 9:00 am Chairperson's Opening Remarks: Conference Day Two

9:00 am - 9:30 am Apply artificial intelligence for a positive and transformative impact on the world

Yariv Adan leads the product team responsible for many of the differentiating "intelligence" capabilities of the Google Assistant. In this inspirational keynote Yariv will share how insight from AI is being used for a positive and transformative impact on the world and what this will mean for your business both now and in the future.
 
·         Develop programmes that can learn to solve any complex problem without needing to be taught how
·         Increase the speed of problem-solving and discovery through AI
·         How AI can act as a multiplier for human ingenuity and be forged to create innovative solutions 

9:30 am - 10:00 am Panel Discussion: Establishing a workforce culture that embraces changes versus fearing it

Marcus Dauck - Chief Information Officer and Head Publishing Technology & Services, Ringier AG
Regardless if you’re a small, medium, or large-scale organisation, resistance to any form of change is universal. With respect to IA technologies and digital transformation efforts overall, if they aren’t accepted by your organisation’s workforce, operational and technical teams, the success of your IA program will be jeopardized.
In this session, the panel will debate:
·         How to set a cultural tone that will enable your organization to overcome a wide variety of workforce change management obstacles
·         How words and actions very often share the same value and should in turn be treated and delivered as such
·         Taking the fear out of IA with respect to employees fearing a loss of job control, skill set inadequacies, and heightened job security doubts
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Marcus Dauck

Chief Information Officer and Head Publishing Technology & Services
Ringier AG

10:00 am - 10:30 am Complementing RPA with AI: A practical case study

Pablo Cala - Director, MCCM Innovations
Paula Hughes - Senior Manager Automation, Tarmac
·         Advancing your automation journey from low volume to highly complex transactions and tasks
·         Capturing data from unstructured sources such as images through Artificial Intelligence technologies
·         Providing premium customer experience through RPA and AI 
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Pablo Cala

Director
MCCM Innovations

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Paula Hughes

Senior Manager Automation
Tarmac


10:30 am - 11:00 am Where society meets AI: Become a business for the future

Ed Middleton - Field Marketing Director, EMEA & APAC, Bizagi
We are already witnessing a world disrupted by improvements in AI and machine learning. Children today are growing up with AI assistants in their homes, voice and facial recognition continue to evolve, machine learning algorithms are getting smarter, and more and more industries are being influenced by AI, which will impact our society. In this session you will learn what is happening in the world and how your business can evolve with the times.

  • Build a competitive advantage with AI
  • Unlock the value of your data in new, profound ways
  • Predict and shape future business outcomes while rethinking your practices
  • How AI is changing the lives of people, cities and business
  • What you will need to do to adapt for a world of AI


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Ed Middleton

Field Marketing Director, EMEA & APAC
Bizagi

11:00 am - 11:30 am Morning Networking Break


IDG A

11:30 am - 1:00 pm Avoiding Intelligent Automation disasters
·   Unveiling a variety of IA hiccups, and/or disasters
·   Solutions to correct a specific IA conflict
·   Lessons learned and roadmaps to get back on track to IA success

IDG B

11:30 am - 1:00 pm Change Management initiatives to ensure IA programme success
  • Partnerships that encourage successful communication between departments, staff, and stakeholders
  • Messaging options & platforms and how they might be best delivered to specific departments, individuals, and teams

IDG C

11:30 am - 1:00 pm Determining your COE model
Marius Botha - Senior Manager: Intelligent Automation, The Foschini Group
  • Various CoE model types and the pros & cons of each
  • Where should your CoE sit in the organization
  • Which areas of responsibility should rest under your CoE
  • Do you really need a CoE at your stage of IA maturity
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Marius Botha

Senior Manager: Intelligent Automation
The Foschini Group

IDG D

11:30 am - 1:00 pm Operationalising your IA Solution to deliver real benefits at scale
Anna Alechno - Group Shared Services Continuous Improvement Manager, IKEA Group
  • Scaling up your intelligent automation deployment – how, when, where and why
  • Maximising the ROI of your IA solution and strategy. What needs to be in place?
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Anna Alechno

Group Shared Services Continuous Improvement Manager
IKEA Group

IDG E

11:30 am - 1:00 pm RPA in Shared Services
Donnie MacColl - Director EMEA Technical Services, HelpSystems
·Implementing an end-to-end to RPA solution in a shared services environment
·Integrating RPA in shared services and managed serviced providers, including governance and technical challenges companies must consider
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Donnie MacColl

Director EMEA Technical Services
HelpSystems

IDG F

11:30 am - 1:00 pm Starting small and scaling up with IA
Maria Teofanidu - Head of RPA, Coca-Cola Hellenic Bottling Company
  • Where to start with your IA journey and the next steps to scalability
  • Quick wins examples and how to obtain them
  • Scale based upon a variety of IA initiatives
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Maria Teofanidu

Head of RPA
Coca-Cola Hellenic Bottling Company

IDG H

11:30 am - 1:00 pm Leadership action points to manage successful IA enterprise programmes
Santtu Lescelius - Digital Transformation Lead, Finnair
·  Best Practices to steer your IA ship to success on a global, and/ or Enterprise level
·  Avoiding common obstacles, roadblocks on the implementation path
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Santtu Lescelius

Digital Transformation Lead
Finnair

IDG J

11:30 am - 1:00 pm How to get the most out of OCR
·    What to expect when adding content intelligence to a robotic process
·    Where artificial intelligence fits into the RPA journey 

IDG K

11:30 am - 1:00 pm AI & Cognitive Data Analytics to boost business intelligence
·  How AI and cognitive technologies can be programmed into your IT infrastructure to provide powerful data analytics to a variety of business units

IDG L

11:30 am - 1:00 pm Speech, text, image recognition alongside RPA
  • OCR, ICR, API, NLP: The optimal tools to decipher unstructured data
  • Turning unstructured data into value business insight

IDG M

11:30 am - 1:00 pm Working Smarter - Digitalisation in Finance
Sunny Kaler - Head of Transaction Service, Treasury & Procurement, The Crown Estate
·    Successfully incorporating  IA in the move to the digital finance function
·    Delivering ROI through IA investment in finance 
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Sunny Kaler

Head of Transaction Service, Treasury & Procurement
The Crown Estate

IDG Q

11:30 am - 1:00 pm Building AI on top of your RPA platform to truly move to intelligent Automation
  • What technology do you need?
  • What strategy do you need in place in order to succeed? 

IDG T

11:30 am - 1:00 pm Deliver in-house Artificial Intelligence
  • Building internal AI capabilities
  • What does AI need to look like in your organisation to deliver results and ROI?

1:00 pm - 2:00 pm Lunch


Track A: AI Tools

2:00 pm - 2:25 pm How NLP and OCR can be maximised and integrated with RPA
Kevin Knowles - Global Head of Contact Automation, Vodafone
·   Use NLP and OCR to transform analogue data  into digital data
·   Find the processes prime for cognitive automation
·   How to converge NLP and OCR With RPA
·   Make sense of the unstructured data to better understand your customers
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Kevin Knowles

Global Head of Contact Automation
Vodafone

Track A: AI Tools

2:25 pm - 2:30 pm 5 minute change over

Track A: AI Tools

2:30 pm - 2:55 pm Data-driven business transformation: A positive impact on your processes and culture
Peter Jackson - Director - Group Data Sciences, Legal & General
·   What does data-driven transformation mean to the C-suite
·   Approach transformation and changing the operating model
·   Overcome drivers for data-driven business transformation: Regulation, operational efficiency, disruption, innovation and customer service
·   Where do you focus your attention on people?
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Peter Jackson

Director - Group Data Sciences
Legal & General

Track A: AI Tools

2:55 pm - 3:00 pm 5 minute change over

Track A: AI Tools

3:00 pm - 3:30 pm Gain a competitive advantage through big data + AI
·   How businesses can adapt to customer demands because of AI
·   Understand the penetration of AI devices in your organisation
·   Use your customer data to understand where to push products
·   Linking the customer journey and AI: Why banks have more potential than the Amazon and Google’s of this world

Track A: AI Tools

3:30 pm - 3:45 pm Intelligent Questions @ Intelligent Automation Week
At the end of each track, the speakers will invited on stage to take your questions. They will answer about the successes, failures, what they wish they had known, what they know now and what the next steps are for the projects they presented during their case studies 

Track B: AI Now

2:00 pm - 2:25 pm Explaining and governing artificial intelligence
·   Assess risk and enhance AI to maintain regulatory compliance
·   Drive reasonable outcomes through AI risk assessment
·   Building transparency and trust into artificial intelligence



Track B: AI Now

2:25 pm - 2:30 pm 5 minute change over

Track B: AI Now

2:30 pm - 2:55 pm How AI is changing the future of mobility and work
Igor Neiva Camargo - Head of Machine Learning, Artificial Intelligence & Robotics, Continental
·   AI empowered mobility: Maximise AI value for customers, products and services
·   Improve production quality, and process and supply chain parameters
·   User identification, authorisation and personalisation
·   AI empowered employees: Maximise AI value for our employees, processes and operations
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Igor Neiva Camargo

Head of Machine Learning
Artificial Intelligence & Robotics, Continental


Track B: AI Now

2:55 pm - 3:00 pm 5 minute change over

Track B: AI Now

3:00 pm - 3:30 pm Build a machine learning model to improve decision-making
Ralf Bosch - Senior Vice President, Global Technology, Architecture and Cross-Functional IT (F.LCA), DB Schenker AG
·   What you need to know to ensure machine learning benefits your strategy
·   Infrastructure, vision, KPIs and talent as the key to driving machine learning initiatives
·   Use machine learning to monitor processes in real-time
·   How machine learning can improve security
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Ralf Bosch

Senior Vice President, Global Technology, Architecture and Cross-Functional IT (F.LCA)
DB Schenker AG


Track B: AI Now

3:30 pm - 3:45 pm Intelligent Questions @ Intelligent Automation Week
At the end of each track, the speakers will invited on stage to take your questions. They will answer about the successes, failures, what they wish they had known, what they know now and what the next steps are for the projects they presented during their case studies 

 

Track C: RPA & Technology Ecosystem

2:00 pm - 2:25 pm How RPA can complement BPM
Nimesh Sharma - Head of Intelligent Automation & Robotics, Travelport
  • How RPA complements BPM by speeding up workflow tasks
  • Understanding when to use BPM and RPA together
  • End-to-end process orchestration with BPM + RPA
  • How humans, robots and systems can streamline a process together
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Nimesh Sharma

Head of Intelligent Automation & Robotics
Travelport


Track C: RPA & Technology Ecosystem

2:25 pm - 2:30 pm 5 minute change over

Track C: RPA & Technology Ecosystem

2:30 pm - 2:55 pm Utilise the technology ecosystem to achieve business transformation
Ricardo Ferreira Alqueidão - Head of Automation CoE, Banco de Investimento Global
  • Tools you can use before you automate processes including process mining and BPM
  • Why integrated ERP is imperative to maximising RPA
  • Deliver data-driven RPA with digital optimisation and data analytics
  • How to achieve end-to-end business transformation through your technology ecosystem
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Ricardo Ferreira Alqueidão

Head of Automation CoE
Banco de Investimento Global


Track C: RPA & Technology Ecosystem

2:55 pm - 3:00 pm 5 minute change over

Track C: RPA & Technology Ecosystem

3:00 pm - 3:30 pm Attended or Unattended RPA?
Krishna Ramachandran - Global Head of R2R & Lead RPA Finance, Royal Philips
·   The advantages of attended RPA
·   The advantages of unattended RPA
·   Synchronise attended and unattended RPA
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Krishna Ramachandran

Global Head of R2R & Lead RPA Finance
Royal Philips


Track C: RPA & Technology Ecosystem

3:30 pm - 3:45 pm Intelligent Questions @ Intelligent Automation Week
At the end of each track, the speakers will invited on stage to take your questions. They will answer about the successes, failures, what they wish they had known, what they know now and what the next steps are for the projects they presented during their case studies 

Track D: RPA Realised

2:00 pm - 2:25 pm Implementing the successful Intelligent Automation equation: 10% tech +15% data + 75% change and culture management
Nadia Abouayoub - Strategist/Improvement Lead, BCS and The RSA
  •  Getting technology right – how to combine RPA, cognitive and AI strands together for an Intelligent Automation strategy that works
  •  Building the strategy behind innovative technology, what culture and change management do you need in place?
  •  Tips to change the habits, behaviour and perception of people towards digital innovation
  • Working how to integrate the adoption of technology with your culture
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Nadia Abouayoub

Strategist/Improvement Lead
BCS and The RSA


Track D: RPA Realised

2:25 pm - 2:30 pm 5 minute change over

Track D: RPA Realised

2:30 pm - 2:55 pm Intelligent automation using RPA and BPM in Global manufacturing and supply chain
Carsten Lutzhøft - Head of Centre of Enablement, Process Digitalisation Globally, Novo Nordisk
·   Strike up a healthy relationship between the business and CoE to find opportunities for automation
·   Balance central and decentral functions to ensure you can scale efficiently in a regulated industry
·   Build capabilities and skill sets across the business to scale RPA efficiently
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Carsten Lutzhøft

Head of Centre of Enablement, Process Digitalisation Globally
Novo Nordisk


Track D: RPA Realised

2:55 pm - 3:00 pm 5 minute change over

Track D: RPA Realised

3:00 pm - 3:30 pm Design thinking as an enabler for Intelligent Automation and a digital culture
Gediminas Buivydas - Head of Digitization and RPA, Ignitis Group
·         Developing a digital culture by growing awareness and capabilities
·         Bringing people together with a common goal to solve problems fast
·         Understand the real problems from the customers vs. making assumptions
·         Experiment with new technologies through continuous learning events such as hackathons 
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Gediminas Buivydas

Head of Digitization and RPA
Ignitis Group


Track D: RPA Realised

3:30 pm - 3:45 pm Intelligent Questions @ Intelligent Automation Week
At the end of each track, the speakers will invited on stage to take your questions. They will answer about the successes, failures, what they wish they had known, what they know now and what the next steps are for the projects they presented during their case studies 

3:45 pm - 4:15 pm Networking Break


4:15 pm - 4:45 pm Blockchain: A strategic approach in line with Intelligent Automation

Jonas Sveistrup Sogaard - Manager, Blockchain, Deloitte
Blockchain is changing the face of businesses today. From physical asset traceability, clinical supply chain and global trade finance, companies are developing Blockchain to create innovative business models and disrupt traditional ones.
 
You need to understand how to leverage innovation created by emerging disruptors and how to align it within your ecosystem. For example automation is just part of the Blockchain sphere given the latter’s radically more transformative possibilities.
 
·         Demystifying Blockchain: Its history, human trust and why China is taking off
·         How automation can complement and is part of the Blockchain sphere: RPA Efficiency vs. Blockchain Transformation
·         The need for industries to unite: Challenging the C-suite on the infrastructure and collaboration level
·         How customer demands for transparency lends itself to Blockchain
·         Use Cases: Walmart, Maersk, IBM and the Financial Services
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Jonas Sveistrup Sogaard

Manager, Blockchain
Deloitte


4:45 pm - 5:15 pm Panel Discussion: “All hands on deck” – Developing long-term Intelligent Automation Strategies

Darren Atkins - Chief Technology Officer (Artificial Intelligence & Automation), East Suffolk and North Essex NHS Foundation Trust
As more and more organizations introduce, and/or expand their IA capabilities, they are quickly learning that to take full advantage of all the benefits IA can offer, they must develop a long-term strategy that puts into account all their digital transformation initiatives. However, with so many digital transformation options available in today’s market and will become available in the years to come, developing a long-term strategy can be quite overwhelming.
 
In this session, topics of discussion will include, yet will not be limited to:
  • How to simplify and streamline what can be accomplished today, what your organization may require down the line, and how stacking IA and other innovative technologies, platforms, and processes together is a recipe for long-term digital transformation success
  • IA’s place in the digital era ecosystem
  • Technologies and systems that compliment, and/or work in conjunction with each other and how are they utilized today and will be used in the near and distant future
  • How to plan ahead depending on where your organization maybe today and down the line with respect to its size, scope, budget, manpower, operational, and technical bandwidth
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Darren Atkins

Chief Technology Officer (Artificial Intelligence & Automation)
East Suffolk and North Essex NHS Foundation Trust

5:15 pm - 5:15 pm Closing Remarks