How does Intelligent Automation aid Digital Transformation?

By: Intelligent Automation Week

For years, RPA was considered the tool to enable digital transformation. Its quick wins and obvious cost and time savings made it a crowd favourite with organisations across the globe. However, the excitement surrounding the tool also disguised the limitations. While RPA is effective for several reasons, when it comes to digital transformation, it can only achieve so much. So what technology promotes digital transformation? Intelligent Automation provides many benefits to enable to journey that RPA simply does not, including having a wider variety of skills than is available with simple automation tools; this is because of its cognitive nature.

Intelligent automation combines automation and Artificial Intelligence capabilities. This is increasing organisations’ scope from automating repetitive tasks, allowing them to address more cognitively challenging processes and areas of the business. Intelligent automation can understand vast areas of information from an array of functions, collecting, analysing and making decisions to guide automation bots to complete the tasks without human interference. It has been established that Intelligent Automation can provide more transformational scope than RPA but how exactly does Intelligent Automation aid digital transformations?

1. It has a varied skill set

Intelligent Automation can use capabilities from both automation, and Artificial Intelligence. It can analyse text, data and information and make informed decisions based on this. The result of IA is that has more human qualities than its more simplistic counterpart, RPA. This means that it can impact a larger number of processes across the business, including processes that were previously untouchable by RPA. Limits are quickly reached with basic automation tools, but with IA, there are far more opportunities available. For example, with more processes being automated, the rest of the workforce can spend time focusing on the areas of the organisation that instil transformation.

Aside from the human element of Intelligent Automation, the sheer variety of technology is allowing organisations to innovate and transform the way they’re doing business. They can begin to develop new apps and software, change the way they deliver their services – making the process easier for their customers and their employees – as well as using the data received from the tool to develop their business in a way that had never been attempted before. To put it simply, IA has more scope that tools like RPA and therefore, can achieve more.

2. It promotes collaboration

RPA slots into the organisation very quickly, IA can take a little more time. Because of the scope of its capabilities, organisations that are using the technology will be able to establish a significant ‘digital workforce.’ Deloitte has described the ‘digital workforce’ as a ‘variety of robotic and automated solutions for driving productivity efficiencies in the workplace.’ This type of workforce is breaking down silo barriers in organisations across the globe. By functioning on the cloud, it is accessible in every area of the organisation and delivers business-wide transformations. The single platform is the defining factor of Intelligent Automation, it helps organisations to overcome regulation issues, as well as issues with flexibility and scalability. 

3. It ensures long-term transformation

The two above qualities help to establish Intelligent Automation as a technology that drives long-term transformation. For many, RPA simply provides quick wins. Robotic Process Automation is known to provide quick cost and time savings but as mentioned, has very significant limitations. A transformation using IA may take longer, but its capabilities have a more significant reach across the organisation. It can impact many more processes and can be used in more innovative ways. All of this means that the IA can achieve far much more. What it can achieve for a business is critical. 

Digital transformations are one of the most important aspects of modern-day business. Businesses can’t risk falling behind when it comes to technology and transformation. Sure, RPA can deliver results in the short-term but if you’re only focusing on small wins, you will miss the bigger picture that can be achieved with tools like Intelligent Automation.

Intelligent Automation is helping digital transformations in many ways that older technologies are not. It is varied, flexible, collaborative and likely to establish a long-term transformation. For years, people have discussed the challenges of implementing RPA within an organisation. Instead of spending a large amount of time focusing on a tool that can only drive minimal transformation, organisations are better off putting this effort into establishing Intelligent Automation capabilities within their business. All in all, IA should be recognised as the technology that is driving numerous digital transformations across the business world.

Interested in learning out more about the ins and outs of Intelligent Automation and what it can do for your business? Intelligent Automation Week 2019 is the biggest IA event this year, discussing all capabilities within the IA spectrum. Discover more about the event here.

Sources: Thoughtonomy, Deloitte