Inspire. Engage. Connect

25 - 27 November, 2019 | Twickenham Stadium, London, United Kingdom

How Vodafone are Transforming Customer Experience using NLP and OCR

How Vodafone are Transforming Customer Experience using NLP and OCR

Ahead of Intelligent Automation Week 2019, we spoke to Kevin Knowles, Head of Contact Automation at Vodafone Group. Kevin provides an insightful overview of TOBi, Vodafone’s front-end facing chatbot that utilizes the aforementioned technologies to enhance the customer experience.


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