Inspire. Engage. Connect

25 - 27 November, 2019 | Twickenham Stadium, London, United Kingdom

New Exclusive Intelligent Automation Resources

Microsoft Behind the Scenes: Data and Artificial Intelligence

Microsoft Behind the Scenes: Data and Artificial Intelligence

In the fast-paced world of Data and Artificial Intelligence (AI) companies must be agile and ready to adapt to change. In the lead up to Intelligent Automation Week 2019, we spoke to Ramshanker Krishnan, the Senior Director of Enterprise Services Delivery in Data & AI at Microsoft, spoke to us about Microsoft’s key experiences in Data and AI. 

Top 4 Intelligent Automation Resources

Top 4 Intelligent Automation Resources

Intelligent Automation Week 2019 is fast approaching, so we have prepared a content bundle to fast track you on some of the amazing topics we will be discussing this year. From implementing Intelligent Automation how-to guides, to in-depth interviews with industry leaders, we are covering a swathe of crucial topics and exciting innovations. 

Intelligent Automation Benchmarking Report 2019

Intelligent Automation Benchmarking Report 2019

SSON recently surveyed over 200 Shared Services practitioners who have a vested interest in succeeding with intelligent automation. This report provides you with an assessment of the key priorities and areas of investment in 2019 and beyond. This is your unique opportunity to benchmark and gain critical knowledge of where you stand against your peers on this remarkable future-forging journey.

This report will give you:

A real-time picture of how global Shared Services are progressing with their automation strategies

Investment priorities

The roadblocks they are encountering, and their position on the all-important “data readiness” challenge

The number of enterprises that have not yet dipped their toe into the automation waters is dwindling – and dwindling fast.

3 Aspects of Change Management Determine Automation's Success

3 Aspects of Change Management Determine Automation's Success

Technology can generally be relied upon to ‘work’. Generally speaking, it’s the easy part. That is not to say that large technology programmes aren’t complex, of course, but implementing technology takes predictable effort and has predictable outcomes.

With any transformation programme, you are asking people to change what they do and how they do it. People is the key word. More transformation initiatives fail as a direct result of poor or insufficiently thought out change management than for any other reason. Quite simply: If you cannot effectively support and enable the transition from today to tomorrow’s vision, your initiative will at best not meet expectations and at worst fail altogether.

Here, we offer tips to effective change management that will guide leaders tasked with introducing,implementing and scaling automation.

How Vodafone are Transforming Customer Experience using NLP and OCR

How Vodafone are Transforming Customer Experience using NLP and OCR

Ahead of Intelligent Automation Week 2019, we spoke to Kevin Knowles, Head of Contact Automation at Vodafone Group. Kevin provides an insightful overview of TOBi, Vodafone’s front-end facing chatbot that utilizes the aforementioned technologies to enhance the customer experience.

Attendee List | Intelligent Automation Week 2019

Attendee List | Intelligent Automation Week 2019

See who's attending the 4th Annual Intelligent Automation Week 2019

Changing Trends in the Intelligent Automation Industry

Changing Trends in the Intelligent Automation Industry

In this article we will look at the patterns and trends collected in the Intelligent Automation Report 2018 and compare them to the current state of the industry.

Developing Ethical & Trustworthy Artificial Intelligence with Telefonica

Developing Ethical & Trustworthy Artificial Intelligence with Telefonica

In an exclusive interview with Richard Benjamins, Data & AI Ambassador for Telefonica, we discuss how organisations can develop artificial intelligence in an ethical and trustworthy way. Looking at unintended risks of the tool, we discover how Telefonica are using AI for the good of society as well as how your organisation can do the same.

Read the case study to discover:

  • Telefonica's approach to responsible AI
  • Steps your business can take to ensure your tool is doing good for your customers
  • The difference between current AI models and ethical AI models
  • How to get your organisation to spot unintended risks when something is wrong
A Guide to the Intelligent Automation Technology Ecosystem

A Guide to the Intelligent Automation Technology Ecosystem

The Technology Ecosystem is one of the most common buzzwords in the technology space. But what exactly is a Technology Ecosystem, and how can your organisation build one?

In this exclusive Guide to the Technology Ecosystem, we share with you how Intelligent Automation technologies can work together to drive results as well as how you can create your unique ecosystem. Start reading now to discover:


·         The most common working definition of a Technology Ecosystem

·         How Robotic Process Automation can surpass its limitations from within an ecosystem

·         The importance of Artificial Intelligence capabilities and Big Data

·         2 case studies of implementing a Technology Ecosystem with Allianz and Ericsson

·         The six steps you need to take to build your ecosystem

How to Scale your Automation Capabilities

How to Scale your Automation Capabilities

Discover the four best practices needed to implement your Intelligent Automation Initiatives at scale, allowing you to create the best value for money and achieve significant results.

2018 Intelligent Automation Week Show Report

2018 Intelligent Automation Week Show Report

We've put together an exclusive Show Report which summarises the key takeaways, audience profiles and early bird discount applications for 2019!