Gerald Pullen

Head of RPA Centre of Excellence Lloyds Banking Group

Gerald has been with Lloyds since 2000 and has held a variety of roles in that time, specialising primarily in operations, customer service and end-to-end customer experience improvement. Today Gerald leads the Centre of Excellence for RPA within the Group’s Transformation Division, leading an enterprise-wide deployment that supports transforming the Group for success in a digital world.


Gerald is a qualified in a number of improvement disciplines, including Lean and Six Sigma, and holds a post graduate qualification in Customer Service Leadership  from Warwick Business School.



Conference Day 1

Tuesday, November 26th, 2019

2:45 PM How RPA has saved 1 million hours and where next: the technology ecosystem

·         Our Group’s Transformation and where intelligent automation supports our journey
·         How we have scaled RPA across the Group and lessons learned
·         Changing culturally and becoming more agile
·         The benefits of converging other technologies with RPA
·         Our intelligent automation roadmap

Check out the incredible speaker line-up to see who will be joining Gerald.

Download The Latest Agenda