Helen Mann

Innovation and Change Lead, Property Claims AVIVA

Leading people and change to deliver better customer and financial outcomes within the claims arena of General Insurance.  Successfully bridging and aligning business views and requirements with technological and architectural ambitions and principles.  Financial planning, measure reporting and benefit analysis to enable informed prioritisation of funding and return of investment insight.

Conference Day 1

Tuesday, November 26th, 2019

3:15 PM Master unstructured data and machine learning algorithms to deliver an improved customer service

  • Extract and analyse data from chat bots, NLP and OCR
  • Understand if a new process needs AI and assess checks, balance, integration challenges and opportunities

Check out the incredible speaker line-up to see who will be joining Helen.

Download The Latest Agenda