Driving Competitive Growth and Sustainable Advantages with Shared Services
We understand that reducing costs and increasing productivity is a daunting task for higher education, given limited budgets, faculty resistance, administrative turnover, and public and administrative scrutiny. To ensure that your back-office continues to deliver maximum value, implementing or expanding a shared service model should no longer be a mere consideration—it is a strategy that’s essential to your higher education institution’s success. Whether you’re currently working in a shared services organization (SSO), building one, or thinking of taking the leap, the Shared Services for Higher Education Digital event will uncover how shared services leaders of different maturity levels from all across the country are implementing and reinvigorating their various shared services model. Leading service providers who will go through step by step how to move up the value-chain to support enterprise-wide decision making, and how to achieve success at every stage of your shared services journey.
Top Reasons to Attend:
11:00 am – 11:40am
CREATING YOUR NEXT-GEN HIGHER EDUCATION SHARED SERVICES
How are Covid-19 impacting higher education and shared services? With the advent of and Robotic Process Automation and other digitalization tools, how should shared services leaders in higher education react to navigate the current situation and proactively build more resilient operation models to prevent future crisis. This session will give you a clear plan to strategize how your existing shared services can transform.
Presenters: Phil Searle, CEO, Chazey Partners
Chas Moore, Project Manager Chazey Partner
12:00pm – 12:45pm
METRICS AND ANALYTICS — LEVERAGING METRICS TO GROW YOUR SS
When considering a mature shared services model there are different metrics and performance measurements that need to be evaluated. In this session you will learn:
Presenter: Brandon Gaines, Senior Associate Director, Financial Support Services Office of Finance and Treasury, Princeton University
1:00pm – 1:45 pm
CASE STUDY: UNIVERSITY OF ILLINOIS SYSTEM SHARED SERVICES JOURNEY
The shared services staff in the Business Solutions and Support office, at the University of Illinois System implemented a support infrastructure in January, 2019. Join presenter as he shares insight into their shared services journey including challenges, successes, and lessons learned. You will leave this session with key information that will help you on your path to implementing a Shared Services Organization (SSO).
Presenter: William “Bill” Reimer, Associate Director, Shared Services, OBFS Business Solutions & Support, University of Illinois System
LEVERAGING EMERGING TECHNOLOGIES TO STREAMLINE YOUR PROCUREMENT PROCESSES
Emerging technology adoption is crucial in today’s hyper-competitive environment, even within the SSO community. Though not always easy for procurement teams to embrace due to a fear of job loss, technology can add significant value to your SSC and streamline your processes. This presentation will cover:
Presenter: Jessica Fuhrman, Assistant Finance Director, Office of Financial Shared Services, The George Washington University
11:00am – 11:45am
DRIVING SHARED SERVICES SUCCESS AT EVERY STAGE OF THE JOURNEY – STRATEGIES AND TACTICS FOR LONG-TERM SUCCESS
Far too often, organizations invest heavily in the upfront planning and implementation of their shared services model only to let their shared service center stagnate over time. However, successful Shared Services operations continue to adapt and expand after the initial launch to meet the ever-changing needs of their internal customers.
Presenters: Courtney Jackson, Partner, ScottMadden, Inc. Betsy Curry, Manager, ScottMadden, Inc.
SHARED SERVICES FOR HR: A GRASSROOTS APPROACH TO SUCCESS
Success in Shared Services implementations in higher education often depends on an institutional mandate. What happens when the call for shared services comes without an institutional approach to implementation? Learn how one central Human Resources department and a pilot Shared Services unit navigated emerging mandates, maintained dual service delivery models with minimal confusion, and fostered an atmosphere of collaboration and teamwork while achieving success on mutual goals for the program. In this presentation, we’ll share the case study of University of Oregon’s pilot Shared Services and Talent Acquisition partnership, including:
A process for developing clear roles and responsibilities
Presenter: Nancy Nieraeth, Director, Talent Acquisition, University of Oregon Human Resources
1:00pm – 1:45pm
COMMUNICATION — THE BREAD & BUTTER OF A SHARED SERVICES SUCCESS PRE & POST LAUNCH
Far too often, organizations drop the communication ball after their SSO goes live. However, effective communication is essential to the success of a SSO at every stage of the journey—before, during, and after implementation. Keeping all stakeholders informed will lessen fear and anxiety, reducing the inevitable resistance to change. In this session we will discuss:
Presenter: Kirk Trasborg MBA, CMA, PMP, Executive Director, ISC Finance & Shared Services, University of Pennsylvania
ARE YOUR CUSTOMERS SATISFIED? KEYS TO ALIGNING SHARED SERVICES STRATEGY WITH CUSTOMER NEEDS AND EXPECTATIONS
As any shared services leader knows, the customer is King. And in today’s customer-centric environment where customers are demanding more, it is imperative for organizations to ensure that their shared services strategies align with their customers’ needs and expectations. In this session, learn how to develop and leverage impactful customer management strategies that maximize customer satisfaction and drive continuous improvement initiatives. Take home action-oriented strategies for:
Presenter: Melissa Long Shuter Executive Director of Business Operations University of Louisville