Pre-Conference Workshops & Site Tour: Monday, 25th November, 2019

Interactive Workshops – The IQPC Experience Explained
A workshop is offered in an intimate setting that enables you to enhance your learning experience. It is compromised of interactive formats that enable
you to bounce ideas off other delegates to create thought-provoking experiences and note takeaways that you can implement in your workplace.

Workshop A

8:30 am - 9:00 am Embedding Sustainable Shared Services Frameworks Into A Legacy Enterprise - Strategies For Success

Susan Kinobe - Executive Director of Corporate Services, TAFE Queensland
When implementing a new shared services model, organizations often find themselves in a situation where they have invested heavily in the upfront planning, yet have not taken steps to ensure the longevity of the model. This means it can stagnate over time or simply fail to be adopted, particularly in legacy institutions which the higher education knows well.

This workshop will address best practice for ensuring Shared Services operations to continue to adapt and expand after initial launch to meet the ever-changing needs of their customers and will provide you with strategies to embed the change into traditional systems.

How you will benefit:
  • Receive detailed strategies, essential in every stage of your transformative journey to stabilize, standardize, and innovate your shared services operations
  • Build a long-term strategy for success which encompasses how to anticipate possible roadblocks
  • Gain tactics for establishing a continuous improvement culture

Susan Kinobe

Executive Director of Corporate Services
TAFE Queensland

Workshop B

9:00 am - 9:30 am Transforming Higher Education Shared Services Constructing And Solidifying A Service Culture Into Higher Education Institutions

In an industry which is not used to change and can often be resistant to it, there must be a considered strategy in place for introducing transformation of any kind. When wanting to boost the value of shared services within an institution, it is first critical to ensure the foundations upon which change will lie are strong. In the case of university shared services, this will lie in the people and culture of the institution and their willingness and ability to work in a service orientated culture.

In this session Nicole will share her expertise as a transformation expert who has worked outside of the education sector. Thanks to her experience within other industries she has been able to introduce new perspectives to the change programs at Macquarie. Here she will outline the fundamental elements to consider when looking to improve service provision and embed the change into university practice.

How you will benefit:
  • Understand the need for a unique approach to service delivery in higher education
  • Discuss how to identify opportunities to refine and improve the service delivery model
  • Learn strategies for placing service and customer experience at the core of shared services
  • Gain insights into approaches to continuous improvement post-transformation

Site Tour - Monash University

9:30 am - 10:00 am

This site tour will include a tour around the grounds of Monash University. As part of this, you will be shown the corporate building facilities which have formed part of the journey to centralize their shared services model and where the centralized shared services now operate.

You will also have the opportunity to visit the Alfred Hospital where the shared services have been uniquely implemented. During the tour you will be given an intimate insight into the work completed at Monash which has seen them become leaders in the shared services space in this sector