Aaron Mills

Manager of HR Planning & Reporting Victoria University of Wellington

Conference Day One: Tuesday, 26th November 2019

Tuesday, November 26th, 2019

2:10 PM Panel discussion - Secrets To Success: The Critical Elements To Successful Shared Services In Higher Education

When executed well, Shared Services is a value-added business model that will increase efficiency, reduce costs and increase competitiveness and customer satisfaction. Taking a one-size-fits-all approach to implementation will result in failure.

This panel brings together experts in the space to discuss the approaches which have proven successful and the lessons learned through their experiences.

  • The importance of assessing the individual needs of the organization and not following the pack
  • Identifying opportunities to develop efficiencies and improve experiences
  • What role does automation play in shared services of the future?

Conference Day Two: Wednesday, 27th November 2019

Wednesday, November 27th, 2019

9:40 AM How Benchmarking, Automation, Integration And Culture Are The Foundations For Shared Service Transformative Work At Victoria University of Wellington

While there is a heavy focus on centralizing services throughout the education sector, VUW are focusing on the question of integration of new systems as critical to the process of improving shared services. The opportunities offered to the sector by data driven benchmarking and automation are significant and this session VUW will talk of their work to improve both student and staff experiences through leveraging this new technology. They will also share their fundamental work in embedding the associated cultural change.

- Workforce analytics through data driven benchmarking and reporting
- Leveraging automation to change the way we provide services:
  • improve efficiencies & effectiveness of services
  • invest in the staff experiences: identification, up-skilling and developing specialist roles
  • ensure improved business unit alignment
- From centralization of shared services to systems integration as a priority
- Collaborating with the Strategic Projects Office & ITS to embed cultural change

Check out the incredible speaker line-up to see who will be joining Aaron.

Download The Latest Agenda