Felicity Barnes

Head of Student Hub Management UNSW

Conference Day One: Tuesday, 26th November 2019

Tuesday, November 26th, 2019

4:40 PM Champagne roundtable - What Are The Various Modes of Transformation For The Optimal University Shared Services Model?

The prevalent forces of change impacting the higher education sector, be they rooted in budget cuts or expectations surrounding student experience, signify a need for transformation of university business models. This round table will allow participants to discuss and visualise what the future of university business models will be and the impact this will have on shared services within the higher education sector.

  • What are the key considerations for transforming operations/processes in higher education?
  • How can you transform while aligning to business needs?
  • How do you confront the challenges of cultural change in a legacy institution?
  • How do you overcome the politics and introduce meaningful and lasting change?

Conference Day Two: Wednesday, 27th November 2019

Wednesday, November 27th, 2019

11:40 AM Panel: The Key Challenges of Introducing Transformations To Shared Services in Higher Education

Implementing change within any shared service division or model brings with it a multiplicity of challenges.
This is not only due to large, complex and fragmented operational structures, but also the issue of traditional thinking which has prevailed within the legacy sector for decades.

  • The unique complexities of reporting lines and operational models in higher ed ecosystems
  • The top 5 challenges of centralizing services or introducing change and solutions
  • Factors that have helped the success of shared services operations in different institutions

Check out the incredible speaker line-up to see who will be joining Felicity.

Download The Latest Agenda