Mark Drechsler

Associate Director of Service Delivery & Innovation Flinders

Conference Day One: Tuesday, 26th November 2019

Tuesday, November 26th, 2019

Conference Day Two: Wednesday, 27th November 2019

Wednesday, November 27th, 2019

2:40 PM Flinders University: Transforming Student Services And Staff Culture Through A Matrix Model

Flinders university has significantly decreased the amount of time and resources being wasted across their professional services. In this session, they will demonstrate how they are implementing a ‘matrix model’ for service provision, allowing for increased consistency across skills and services.

  • Streamlining and standardizing services - moving from 18 schools and faculties to 6
  • The shared services matrix model for service provision
  • Efficiencies, process improvement, collaboration, transferable teams and skills consistency
  • Changes to culture and digital capability

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda