Melissa Hankinson

Deputy Director Quality & Service Improvement University of Canberraa

Conference Day Two: Wednesday, 27th November 2019

Wednesday, November 27th, 2019

1:10 PM Services By Design: How The University Of Canberra’s Have Tailored Their Approach To Shared Services To Suit The Institutional Model and Ensure Successful Implementation of Change

In this session you will hear about the University of Canberra’s shared services model and why they chose to go down a different path to centralization of services. Tailoring their approach to their university’s needs, Melissa will share how Canberra are prioritizing their customer and building out from that point.

  • A different approach to shared services through a hub and spoke model
  • Building a community of practice – clarifying ownership and university principles
  • Improving cross-unit collaboration & customer satisfaction
  • Ensuring delivery is focused on people as the first priority

Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda