When executed well, Shared Services is a value-added business model that will increase efficiency, reduce costs and increase competitiveness and customer satisfaction. Taking a one-size-fits-all approach to implementation will result in failure.
This panel brings together experts in the space to discuss the approaches which have proven successful and the lessons learned through their experiences.
The importance of assessing the individual needs of the organization and not following the pack
Identifying opportunities to develop efficiencies and improve experiences
What role does automation play in shared services of the future?
Following a mandate for change, Macquarie university have been transforming professional staff services. This case study focuses on the transformation of the HR function. Nicole will provide a practical guide to building a strong service ethos in a financially constrained context, and outline the elusive “cultural change” aspects to service effectiveness.
Addressing opportunities to refine and improve the service delivery model
Building a strategy with service and customer experience at its core
Enabling culture through values and recognition
Our work around continuous improvement
Check out the incredible speaker line-up to see who will be joining Nicole.