Having articulated their future state, Otago are delivering a blended shared services model which is evolving their shared services provision and changing the traditions of 149 years. Here they will talk of strategies for achieving their strategic priorities and challenges they have encountered on their journey over the passed 18 months.
From a devolved system to a centralised system of operations for shared services
Why organisational change preceded any change to processes & systems when redefining shared services
Process mapping, standardization and change management
The redefinition of roles, reporting lines and career paths for staff
Check out the incredible speaker line-up to see who will be joining Stephen.