Jared Hayes

Program Manager University of Otago

Conference Day Two: Wednesday, 27th November 2019

Wednesday, November 27th, 2019

1:40 PM The University of Otago : Introducing Efficiencies And Improving Career Progression By Restructuring A 149 Year Old Decentralized Shared Services Model

Having articulated their future state, Otago are delivering a blended shared services model which is evolving their shared services provision and changing the traditions of 149 years. Here they will talk of strategies for achieving their strategic priorities and challenges they have encountered on their journey over the passed 18 months.

  • From a devolved system to a centralised system of operations for shared services
  • Why organisational change preceded any change to processes & systems when redefining shared services
  • Process mapping, standardization and change management
  • The redefinition of roles, reporting lines and career paths for staff

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda