Peter Tow

Director of Project Management Office, Finance & Resources Western Sydney University

Conference Day One: Tuesday, 26th November 2019

Tuesday, November 26th, 2019

3:10 PM How Western Sydney University Have Undergone A Major Project To Centralise 14 Shared Service Streams In One Year And Reinvested Subsequent Efficiencies In the Student Experience

In this session Steve will share the incredible undertaking of transforming the whole of the university shared services model across 14 streams of shared services in just one year. He will share how services were consolidated into a centralized model and the challenges and lessons learned on the journey. Shifting 400 roles and the operating fabric of the university

  • From a hub & spoke model to centralization of the student administration and resourcing division
  • Identifying efficiencies and reinvesting to improve the student experience
  • The project approach and rolling out an enterprise wide service management platform
  • The crucial role of leadership and streamlined governance
  • Post implementation reviews and ongoing work and challenges

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda