In this session Steve will share the incredible undertaking of transforming the whole of the university shared services model across 14 streams of shared services in just one year. He will share how services were consolidated into a centralized model and the challenges and lessons learned on the journey. Shifting 400 roles and the operating fabric of the university
From a hub & spoke model to centralization of the student administration and resourcing division
Identifying efficiencies and reinvesting to improve the student experience
The project approach and rolling out an enterprise wide service management platform
The crucial role of leadership and streamlined governance
Post implementation reviews and ongoing work and challenges
Check out the incredible speaker line-up to see who will be joining Steve.