Susan Kinobe

Executive Director of Corporate Services TAFE Queensland

Pre-Conference Workshops & Site Tour: Monday, 25th November, 2019

Monday, November 25th, 2019

8:30 AM Embedding Sustainable Shared Services Frameworks Into A Legacy Enterprise - Strategies For Success

When implementing a new shared services model, organizations often find themselves in a situation where they have invested heavily in the upfront planning, yet have not taken steps to ensure the longevity of the model. This means it can stagnate over time or simply fail to be adopted, particularly in legacy institutions which the higher education knows well.

This workshop will address best practice for ensuring Shared Services operations to continue to adapt and expand after initial launch to meet the ever-changing needs of their customers and will provide you with strategies to embed the change into traditional systems.

How you will benefit:
  • Receive detailed strategies, essential in every stage of your transformative journey to stabilize, standardize, and innovate your shared services operations
  • Build a long-term strategy for success which encompasses how to anticipate possible roadblocks
  • Gain tactics for establishing a continuous improvement culture

Conference Day One: Tuesday, 26th November 2019

Tuesday, November 26th, 2019

2:10 PM Panel discussion - Secrets To Success: The Critical Elements To Successful Shared Services In Higher Education

When executed well, Shared Services is a value-added business model that will increase efficiency, reduce costs and increase competitiveness and customer satisfaction. Taking a one-size-fits-all approach to implementation will result in failure.

This panel brings together experts in the space to discuss the approaches which have proven successful and the lessons learned through their experiences.

  • The importance of assessing the individual needs of the organization and not following the pack
  • Identifying opportunities to develop efficiencies and improve experiences
  • What role does automation play in shared services of the future?

Conference Day Two: Wednesday, 27th November 2019

Wednesday, November 27th, 2019

9:10 AM How TAFE Queensland Are Consolidating Shared Services Across 6 Regions To Dramatically Increase Savings, Improve Career Prospects & Experiences For All Stakeholders

TAFE Queensland are on a journey to centralize their shared services across the six regions they service. One region containing 18 campuses means this is no small undertaking. In this session they will outline the work they have done to bring standardized practices to the service model across such a huge organisation and the centralized model they have already established for the procurement sector of the business. They will demonstrate what is possible when transforming shared services.

- The shared services model in operation across 3 institutions and 18 campuses in just one region
- A centralized procurement model for the whole of the state
- Strategic direction across a state-wide network of services and the communication involved
- Results and benefits of the transformation:
  • Financial opportunities afforded with centralization: how we doubled the financial savings target in 12 months
  • Reduction of duplicated work through a standardized model
  • Improved career opportunities for staff

Check out the incredible speaker line-up to see who will be joining Susan.

Download The Latest Agenda