Shared Services for Higher Education Summit 2019

25 - 27 November, 2019 | Bayview Eden, Melbourne, VIC

Stripping Costs & Boosting Business Value of Shared Services Through Data Driven Benchmarking, Automation and Cultural Transformation

Higher education institutions face a unique set of challenges when it comes to shared services. These differences mean the sector lacks the ability to benchmark shared services practices against traditional institutions. However, funding cuts and the need to remain competitive in a market where millennials are expecting more from their university experience means efficiencies must be introduced and services streamlined.

With this in mind, the Shared Services for Higher Education Summit 2019 has been created as Australia’s only dedicated Shared Service conference for the higher education sector. With an emphasis on case studies, leading global experts will share insights into how you can adapt your shared services model, drive efficiencies and ultimately boost the business value of shared services through benchmarking, automation, transformation and more.

Key Themes

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Redesigning your shared services model

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Driving efficiencies and continuous process improvement

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Implementing and managing change at scale in legacy environments

Key Case Studies

ANU provide guidance on strengthening services and improving engagement through strategy, digital capability, culture & change management

TAFE Queensland share their work in consolidating shared services across 6 regions to increase savings, advance career prospects and improve customer experiences

Monash University discuss how they are maturing their ERP model to better business intelligence and decision making

Singapore University of Technology and Design deliver case study work on how they are embedding learning and development as a shared service to ensure continuous improvement of T & L

Why Attend

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Join the first shared services summit addressing the unique challenges of higher education

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Gain insights from international leaders into designing optimal shared services models

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Identify areas where efficiencies can be introduced into your shared services model

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Build a toolkit for prioritising customer experience - leveraging data analytics and technology

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Understand how to negotiate change management in legacy institutions