16 - 19 November 2020
Monday 16th
10:00 am - 10:45 am
Automation For Everyone - Scaling RPA By Crowdsourcing Ideas
11:00 am - 11:45 am
Digitale Transformation – end-to-end – durch DPA und RPA beschleunigt
12:00 pm - 12:45 pm
DHL Case Study: Industrializing Your RPA Through A Virtual Delivery Center
1:00 pm - 1:45 pm
Next-Level Optimierung mit Process- und Task-Mining – Die Goldmine der neuen Dekade
2:00 pm - 2:45 pm
Automatisierung und Process Mining: Von der Analyse bis zur Operationalisierung
Tuesday 17th
9:00 am - 9:45 am
Experience the Difference – How Intelligent Business Services fuel growth and place the user experience at the heart of the enterprise
10:00 am - 10:45 am
Key Note: Next Generation GBS – a Distributed Service Network Ecosystem
11:00 am - 11:45 am
Self-Resolution, Agility & Employee Intelligence: Wie SwissRe das Ticketing mit AI vereinfachte
12:00 pm - 12:45 pm
Exekutive Diskussionsrunde: Das GBS der Zukunft – Future Of Work als leitendes Modell
2:00 pm - 2:45 pm
Record to Report Trends 2021 – Stärkung des Finanzabschlusses im Licht der Pandemie
Wednesday 18th
11:00 am - 11:45 am
Panel Discussion: GBS/SSC Challenges and Opportunities – Digital Natives and a New Generation of Work
12:00 pm - 12:45 pm
Wie Sie intelligente Automatisierung und Datenanalyse nutzen können, um Ihr Finance-SSC optimal zu nutzen
2:00 pm - 2:45 pm
Future Proofing Your Talent Pool And Accelerating Your Recruitment Process with Digital Solutions
3:00 pm - 3:30 pm
GBS and Shared Services Benchmarking & Trends
Thursday 19th
10:00 am - 10:45 am
Operational Excellence Using Process Mining: Improving Performance and Compliance Using Event Data
11:00 am - 11:45 am
Process Mining Interactive Discussion Group - Der Schlüssel zum ganzheitlichen Prozessmanagement
12:00 pm - 12:45 pm
BMW Process Mining Journey: Planning, Getting Started, First Highlights and Lessons Learned