SSOW DACH Digital 2021

Shared Services are on the rise! Even after the unprecedented events of 2020, it’s great to see that this 25 year-old industry is filled with so much opportunity, innovation and growth. In fact, SSON’s State of the Industry Survey in 2021 found that 80% of shared services were looking to expand their scope in the next year. Shared Services have always thrived under adverse conditions and that ability to pivot and innovate has not only proven that they are truly valuable assets, but provided a platform for the acceleration of digital transformation.

This year’s Shared Services & Outsourcing Woche DACH is an opportunity to learn from the challenges and successes of other SSC’s and plan how you can build on the digital gains made during the crisis. We’ll be tackling the core themes of intelligent automation, process mining and global business services through three focus days, and exploring how the ‘new-normal’ has affected everything from talent management to service excellence.  

    13-15 July 2021

    Tuesday 13th

    10:00 am - 10:45 am

    From Ad-Hoc To Holistic: Creating A Long-term, Enterprise-Wide Intelligent Automation Strategy

    11:00 am - 11:45 am

    Panel Discussion: Going From RPA to Smart, Cognitive Automation

    2:00 pm - 2:45 pm

    The Bot Maintenance Equilibrium

    3:00 pm - 4:00 pm

    Workshop: Creating A Truly Intelligent Shared Services With S/4Hana

    Wednesday 14th

    10:00 am - 10:45 am

    Value Creation With Process Mining

    11:00 am - 11:45 am

    Extracting Data That Will Impress Your CEO (With Process Mining)!

    3:00 pm - 3:45 pm

    Digitizing Accounts Payable To Take Advantage Of Automation & Data Insights

    Thursday 15th

    10:00 am - 10:45 am

    Panel Discussion: How Are Global Business Services Tackling The New Normal?

    11:00 am - 11:45 am

    Tracking, Improving & Maintaining Employee Wellbeing In A Hybrid Workplace

    2:00 pm - 2:45 pm

    Is your Service Management Framework Ready For The Future of Work & New Customer Expectations?

    3:00 pm - 3:45 pm

    Panel Discussion: What’s In Your Services Catalogue?

    Barbara Hodge

    Barbara Hodge

    Global Editor and Industry Analyst

    Shared Services and Outsourcing Network (SSON)

    Ashish Das

    Ashish Das

    Regional Director, GBS – Technology, Shared Services & Transformation

    General Mills

    Kai-Eberhard Lueg

    Kai-Eberhard Lueg

    Chief Operating Officer, Global Business Services

    Siemens AG,

    Irina Chernousenko

    Irina Chernousenko

    Interim Director for Finance & Accounting Shared Services Centre

    JLL

    Natarajan Gopalan

    Natarajan Gopalan

    Global Head of Integrated Business Services

    Philip Morris International

    Christian Kögler

    Christian Kögler

    Digitilization Coordinator Shared Services

    Schaeffler AG

    How do I join the online conference?

    Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

    How much does it cost to attend?

    The AP Automation Digital Summit is completely free to attend.

    Where is it located?

    This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

    Can I access the slides post-event?

    All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.