Day One, 16th November 2021

According to SSON Analytics, roughly half of shared services have less than 10 processes automated. This is why scaling up should be the next checkbox to tick on the to-do list. But scaling up can be tricky. This session uncovers the common pitfalls, and discusses the potential that new technology approaches provide.

• Why is scaling RPA so hard?
• How can process intelligence discover the next targets?
• How do citizen developer tools apply to SSC?
• What difference do Low-Code/No-Code Platforms make when scaling intelligent automation in SSC?

Antonello Salamone

Head of Enterprise Sales DACH
ABBYY Deutschland

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The digitalization of businesses and society creates considerable opportunities for Shared Services and requires a digital transformation of the way Business Service Organizations deliver value to their customers. The keynote introduces the core elements of a Shared Service Operating Model for the Digital Age based on a successful implementation at Siemens Global Business Services:  

• A distributed service network for increased availability, processing speed and resilience,  
• a digitally-optimized supplier-to-customer workflow, improving transparency as well as user experience and reducing customer effort, and  workforce capabilities that enable excellence, innovativeness and adaptability for Siemens Group and other companies 

Kai-Eberhard Lueg

Chief Operating Officer, Global Business Services
Siemens AG

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GBS organizations face increased pressure to do more with less, rapidly adapt to evolving business conditions, and maintain flexible ways-of-working, all while adopting advanced technology and digital solutions. In this challenging environment, it is more important than ever to re-imagine a refreshed vision for the GBS organization as a value-creating solution centre that is focused on delivering exceptional experience and embraced as a true business partner. In this talk, Leigh will outline Takeda Business Solutions’ approach to create a solutions-driven vision and delivery model, a focused digital agenda, exceptional people experiences, and how Takeda has embedded a culture of innovation. 

Leigh Nicholson

Strategic Solutions Lead
Takeda

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