25 June, 2020 | Digital Conference

Prepare, Today, for "Re-entry" as Business Normalizes Itself

Shared Services leaders are under enormous pressure as a result of the wide-ranging impact of COVID-19. Not only are they challenged to maintain business services support under crippling circumstance, but the business itself is severely impacted. With the impact expected to be felt for the next 12 months, shared services need to adapt – and quickly. Two months into the pandemic, the key priority is how to “return” operations to the new normal. This will include a return-to-office strategy, but also a remote working aspect. How to define the new normal? How to provide for the safety of employees, whether at the office or at home? And how to recalibrate work? These are some of the questions falling under “re-entry”.

Featured Speakers

Access from Anywhere

No travel needed! Shared Services Experts deliver cutting-edge content on the virtual stage! Enjoy best practices from the comfort of your remote workspace.

Engaging Live Q&A & Digital Gift Bag Giveaways! 

Facilitated live Q&A with every session! Digital giveaways throughout the event! Stay engaged and be rewarded with extra content pieces and discounts to future in-person conference.

Blueprint your Re-Entry Strategy & Gain Insights from SSON's Latest Survey Data 

SSON has surveyed the global marketplace to understand how SSO leaders plan to reflect FOW concepts in the new environment. Attendees receive data-based insights on market strategies and will hear from several SSOs about their plans for re-entry and growth

Addressing Your Re-entry Concerns on the Impact of COVID-19 on your Global Delivery Operations

Right now, Shared Services are operating at the heart of enterprise support and at high speed! Never before have your processes and your contingency plans been tested to the extremes they are being tested today. To support you in your #1 leadership challenge of surviving the current crisis and protecting against a future one, SSON brings you expert advice on how to revamp your operating model and leverage automation to turn crisis into opportunity.

9:00 AM – 9:45 AM ET
Brand New Highlights from SSON’s Recent COVID-19 SURVEY 
SSON has surveyed the global marketplace to understand how SSO leaders plan to reflect FOW concepts in the new environment. Join this session to get data-based insights on market strategies including:
  • Percentage of staff moving back to an office environment in both the short and long-term
  • Who is planning a FOW strategy and what it consists of
  • How to plan for the best in the current environment
Presenter: Barbara Hodge, Principal Analyst and Global Digital Editor, SSON

10:00 AM– 10:45 AM ET
Making ”Remote” Work through Digitization
With “remote” a new feature of business as usual, the onus is on shared services leaders to get the best out of a widely distributed workforce. What’s impressive is how well this has worked to date, given the lack of adequate time to plan. However, to make the remote shared services sustainable requires reconfiguring the model on the basis of digitized processes. Understanding what this means for the process itself, transparency, tool selection, systems integration, and required skill sets is critical. In this session we cover:
  • Redefining processes for a digitized ecosystem
  • Understanding tool selection and the value of integration
  • Ensuring transparency and optimizing resources, both human and digital
Presenter: Sudhir Dasamantharao, Director, Global Business Services & Chief Transformation Officer - APAC, Boston Scientific 

    11:00 AM – 11:45 AM ET
    Returning to the Workplace: Creating a Safe and Healthy Office Environment Post Pandemic 
    Figuring out how best to utilize your office space in a way that complies with government guidelines and keeps your staff healthy, is venturing into unchartered territory for many managers. Having the right information, data and best practice is vital. In this session we cover:
    • Navigating the practicalities of cleaning and staffing schedules
    • Meeting SLA’s whilst complying with physical occupancy rules
    • Best practice in training your team and ensuring compliance with the new normal
    Suzanne Leopoldi-Nichols, President, Global Business Services, UPS
    Terrence Ngubane, Director of Shared Services, Mars

    12:00 PM – 12:45 PM ET
    Rewiring the Business Model Post Pandemic 
    As SSOs embark on their re-entry, understanding how to rewire the business service delivery and operating model for accelerated outcomes and prevention of future shocks is business critical. SSON’s latest research shows that re-entry will focus heavily on Future of Work concepts, reevaluating shoring decisions and tightening cash management practices to weather the downturn. In this session we cover pragmatic actions you can take today to rewire the business model for success, including:
    • Redesigning your cost and delivery structure for fast recovery and beyond
    • Accelerating automation initiatives to reduce our dependency on physical locations/humans
    • Creating a governance and organizational change management plan to ensure speed and efficiency
    Sanjay Patel, SVP & Global Head, Takeda Business Solutions
    Kai-Eberhard Lueg, Head of Operations, Global Business Services, Siemens

    Terrence Ngubane

    Terrence Ngubane

    Director, Shared Services


    Suzanne Leopoldi-Nichols

    Suzanne Leopoldi-Nichols

    President of Global Business Services


    Sudhir Dasamantharao

    Sudhir Dasamantharao

    Director Global Business Services & Chief Transformation Officer - APAC

    Boston Scientific

    Sanjay Patel

    Sanjay Patel

    SVP and Global Head of Takeda Business Solutions


    Kai-Eberhard Lueg

    Kai-Eberhard Lueg

    Head of Operations, Global Business Services


    Barbara Hodge

    Barbara Hodge

    Principal Analyst & Global Digital Content Editor

    Shared Services & Outsourcing Network (SSON)

    How do I join the online conference?
    Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.  

    How much does it cost to attend?
    SSON's Re-Entry Digitail Summit is completely free to attend.

    Where is it located?
    This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

    Can I access the slides post-event?
    All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.