Brand New Highlights from SSON’s Recent COVID-19 SURVEY
SSON has surveyed the global marketplace to understand how SSO leaders plan to reflect FOW concepts in the new environment. Join this session to get data-based insights on market strategies including:
- Percentage of staff moving back to an office environment in both the short and long-term
- Who is planning a FOW strategy and what it consists of
- How to plan for the best in the current environment
Presenter: Barbara Hodge, Principal Analyst and Global Digital Editor, SSON
10:00 AM– 10:45 AM ET
Making ”Remote” Work through Digitization
With “remote” a new feature of business as usual, the onus is on shared services leaders to get the best out of a widely distributed workforce. What’s impressive is how well this has worked to date, given the lack of adequate time to plan. However, to make the remote shared services sustainable requires reconfiguring the model on the basis of digitized processes. Understanding what this means for the process itself, transparency, tool selection, systems integration, and required skill sets is critical. In this session we cover:
- Redefining processes for a digitized ecosystem
- Understanding tool selection and the value of integration
- Ensuring transparency and optimizing resources, both human and digital
Presenter: Sudhir Dasamantharao, Director, Global Business Services & Chief Transformation Officer - APAC, Boston Scientific
Returning to the Workplace: Creating a Safe and Healthy Office Environment Post Pandemic
Figuring out how best to utilize your office space in a way that complies with government guidelines and keeps your staff healthy, is venturing into unchartered territory for many managers. Having the right information, data and best practice is vital. In this session we cover:
- Navigating the practicalities of cleaning and staffing schedules
- Meeting SLA’s whilst complying with physical occupancy rules
- Best practice in training your team and ensuring compliance with the new normal
Presenters:
Suzanne Leopoldi-Nichols, President, Global Business Services, UPS
Terrence Ngubane, Director of Shared Services, Mars
Rewiring the Business Model Post Pandemic
As SSOs embark on their re-entry, understanding how to rewire the business service delivery and operating model for accelerated outcomes and prevention of future shocks is business critical. SSON’s latest research shows that re-entry will focus heavily on Future of Work concepts, reevaluating shoring decisions and tightening cash management practices to weather the downturn. In this session we cover pragmatic actions you can take today to rewire the business model for success, including:
- Redesigning your cost and delivery structure for fast recovery and beyond
- Accelerating automation initiatives to reduce our dependency on physical locations/humans
- Creating a governance and organizational change management plan to ensure speed and efficiency
Presenters:
Sanjay Patel, SVP & Global Head, Takeda Business Solutions
Kai-Eberhard Lueg, Head of Operations, Global Business Services, Siemens