For better or for worse, COVID-19 has acted as a technological accelerant, moving strategies involving new technology forward by years because of the immediate need brought about by the sea change due to the economic crisis. This keynote will detail how their organization grabbed the bull by the horns and upended the strategy for technological innovation. Hear the results of their actions and what the next 12 months holds. You’ll hear:
· Who was in the “room where it happened,” building and implementing the plans
· Which technologies were considered and why, including digital workplace, agile workflow, and process intelligence
· Benchmarks and KPIs set and how they were adjusted quickly as data became available
The speed with which business has changed has some employees still reeling from the shift, even over 6 months later. While most have overcome the initial shock and have pivoted to their new environment, many continue to experience difficulties coping with so much change. It is crucial to ensure support for employees coming from the highest offices in order to destigmatize any mental health struggles employees are feeling and provide channels of communications to anyone struggling with the new normal. Join this panel, which includes a mental health coach that has been in the weeds since COVID, helping organizations ensure their employees not only stay productive, but more importantly, stay healthy.
Many companies pursue Shared Services to cut cost and Improve controls. But as we all know, there is so much more to what a SSO can deliver. Once the initial cost cutting is complete the natural next step is to look for other ways to add value. Join this session to learn how one SSO was able to actualize significant t year on year savings in its initial roll-out, and has now moved on to adding tangible, measurable value to the company’s customer service, employee experience & competitive advantage.
Process Discovery to Process Mining to Process Intelligence: How to Move Toward True Insights
Building Capabilities to Utilize Business Services as an Innovation Driver