Main Conference Day 2 - Thursday, January 28, 2021

10:00 am - 10:30 am One to One Meetings

10:30 am - 11:00 am One to One Meetings

11:00 am - 11:30 am One to One Meetings

11:30 am - 11:55 am Comfort Break

11:55 am - 12:00 pm Chairperson's Day One Recap and Welcome

12:00 pm - 12:30 pm Panel: The Digital GBS Organization - Defining the GBS Strategy and Future-Proofing the Organization Through Data-Based Decisions

Chris Piazza - Senior Vice President, Controller, Warner Media
Jasmine Ahmed - SVP, Global Finance Transformation, News Corp
Sandeep Arora - VP - Sysco Business Services, Sysco Corp

It would be difficult today to find any organization that isn’t in the throes of some form of digital transformation. However, may are looking at one piece of a puzzle to generate quick cost savings within a siloed shared services organization. Today, that’s not nearly enough, nor is it looking at the potential a Global Business Services Organization has for the enterprise. A truly globalized and integrated model, with all centers working in concert through underlying digital and data-driven technologies, can build exponential value to a business. And value is the most important word in the shared services industry today. Join this panel to hear how our executives are delivering value through a digital GBS with strategies including:

·        Global process ownership to facilitate standardized, cross-functional, end-to-end processes

·        Data driven insights globally, spearheaded by automation and cloud-based tech


Chris Piazza

Senior Vice President, Controller
Warner Media


Jasmine Ahmed

SVP, Global Finance Transformation
News Corp


Sandeep Arora

VP - Sysco Business Services
Sysco Corp

Diversity, equality and inclusion (DE&I) is deceptively important and more often than not only discussed at the surface level. But what is the true value of diversity and how will your shared services center cement it into its culture so that the benefits will flow naturally? Join this panel of seasoned shared services leaders who have been working towards this goal and have seen benefits including increased productivity, culture and product innovation.


Liliana Becerril Ovalle

Group VP, Shared Services
Grupo Bimbo


Susan Simmons

VP Corporate & Business Services
Michelin Americas


Cindy Gallagher

SVP, Shared Services
Gannett Co., Inc.

1:10 pm - 1:45 pm Practitioner Networking Groups (no more than 3 per group)

1:45 pm - 2:25 pm VIDGs - Choose One from the Description Below

Puneet Uppal - VP – IBS Operations & Initiatives, Mondelez International

VIDG 3 - Show us the $$$ - Cash Flow Management Optimization Almost One Year Post-Covid

VIDG 4 - The Shared Services Talent Strategy - Building the SSO Brand, Improving Employee Engagement and Making the SSO A Sought-After Place to Work


Puneet Uppal

VP – IBS Operations & Initiatives
Mondelez International

2:25 pm - 2:45 pm Comfort Break

2:45 pm - 3:15 pm One to One Meetings

3:15 pm - 3:45 pm One to One Meetings