Conference Day 1 - 23rd February

-        Strategies for expanding your SSO’s service offerings and branching into new locations

-        Set-up a COE while avoiding the common pitfalls

-        Digitalization strategies to deliver value with automation

-        Craft the right workforce strategy to deliver excellence impact 

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Nikolay Goldovich

Head of Automation Centre of Excellence
Sanofi

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Irina Chernousenko

Director, Finance Operations
Zalando

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Phil Priest

Senior Vice President Global Business Services
Smith & Nephew

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Alex Laffan

Director - Central Europe and Customer & Product, Tesco Business Services
Tesco

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Bob Kurpershoek

Vice President Financial Systems & Strategy Group
NBC Universal

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Carla Pinto

Director Delivery Excellence and Automation GBS
Adidas

-         How to get a handle on diverse performance measures and KPIs (some with cleverly disguised meanings!) across GBS and the business

-         Creating a “defect focus” to drive performance improvement

-         Applying the Pareto Principle to focus attention on rapid returns

-         Developing stakeholder alignment with data across end-to-end processes 



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Dan French

CEO
Consider Solutions

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Steve Fox

Former Vice President Global Business Services
Thermo Fisher Scientific

1:15 pm - 1:45 pm Session led by AppZen



1:45 pm - 2:00 pm Refreshment Break

-         Move from pockets of customer service champions, to customer-centricity integral to company culture

-         Make customer excellence apart of your key objectives and transformation strategy

-         Building a change and continuous improvement ready workforce that can quickly respond to customer needs

-         Treating employee experience with a similar approach to customer experience

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Anna Dineva

Head of Global Finance Services
Experian

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Salvatore Russo

GBS Strategy Director
AstraZeneca

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Ekaterina Genkina

Change Management Director
Nornickel

2:45 pm - 3:30 pm Case Study – Transforming Finance in the New Digital World

-        Create a roadmap for transformation, understand what needs to be done, where you are going, and which technologies to leverage

-        How to re-vitalise a failing digital transformation in the finance function and uncover IA bottlenecks

-        How to integrate RPA, AI, Machine Learning and AI, OCR, Blockchain and more 



-         Ensure you are attracting, coaching and retaining an engaged and inspired workforce that strives for long-term excellence

-         Prepare the workforce for the increasing shift toward machine-cognitive synergy, target training on both soft and technical digital skills

-         How to design new roles, train workers for evolving job descriptions, and re-route staff where required 

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Yosi Kossowsky

Former People and Business Transformation Lead
Cisco

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Helle Juhl McDermott

Vice President Shared Services and Site-Leader Prague
Curium Pharma

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Alessandra Radojewski

Senior Director Global HR Service Management & Excellence
GEA Group

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Henrik Ranzau Hansen

Vice President, Global Head of Integrated People Services
Philips

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Pawel Kalinowski

Delivery Excellence & Reporting Director
Adidas

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Cristiana Rodrigues

Director GBS Operations Accounts Payables & T&E
Adidas