Conference Day 1 - 23rd February (CET Time Zone)

11:55 am - 12:00 pm Welcome to SSOW Winter Europe 2021

Welcome to the 2021 event! Watch this quick how-to video as a quide to getting the most out of the platform.

-        Strategies for expanding your SSO’s service offerings and branching into new locations

-        Set-up a COE while avoiding the common pitfalls

-        Digitalization strategies to deliver value with automation

-        Craft the right workforce strategy to deliver excellence impact 


Nikolay Goldovich

Head of Automation Centre of Excellence


Irina Chernousenko

Director, Finance Operations


Phil Priest

Senior Vice President Global Business Services
Smith & Nephew


Alex Laffan

Director - Central Europe and Customer & Product, Tesco Business Services


Bob Kurpershoek

Vice President Financial Systems & Strategy Group
NBC Universal


Carla Pinto

Director Delivery Excellence and Automation GBS

-         How to get a handle on diverse performance measures and KPIs (some with cleverly disguised meanings!) across GBS and the business

-         Creating a “defect focus” to drive performance improvement

-         Applying the Pareto Principle to focus attention on rapid returns

-         Developing stakeholder alignment with data across end-to-end processes 


Dan French

Consider Solutions


Steve Fox

Former Vice President Global Business Services
Thermo Fisher Scientific

In this conversation, we will discuss how Electrolux have developed their Shared Services Centre based on four key pillars: visibility and control of financials, improved audit capabilities, greater efficiency, and ensuring long time value in all propositions and projects. They will look at how Electrolux:

  • Maintains 100% audit of expense spend with no unnecessary holdups
  • Continues to develop the SSC team with opportunities for growth
  • Rewards performance and expands roles with new responsibilities
  • Achieves full visibility into key risk items and behavioural trends
  • Provides key metrics to senior stakeholders


Dominika Murzynowska

Global Indirect Purchasing Manager - Travel


Kevin North

Customer Success Manager EMEA

1:45 pm - 2:00 pm Refreshment Break

-         Move from pockets of customer service champions, to customer-centricity integral to company culture

-         Make customer excellence apart of your key objectives and transformation strategy

-         Building a change and continuous improvement ready workforce that can quickly respond to customer needs

-         Treating employee experience with a similar approach to customer experience


Anna Dineva

Head of Global Finance Services


Ekaterina Genkina

International Change Management Expert
One of the world's largest mining holdings


Alex Laffan

Director - Central Europe and Customer & Product, Tesco Business Services

2:45 pm - 3:30 pm Case Study – The Journey to World-Class With Thermo Fisher Scientific

As one of Tungsten Network’s first customers, the journey at Thermo Fisher Scientific (TFS) is an inspiring case study that offers insight into what’s possible when businesses commit to digitisation. By growing from 0 to 50% with EDI in three years and increasing productivity by 37% in less than four years, their successful journey offers insight into the kind of progress that can be made within AP and AR departments when given the necessary resources and guidance. 

In this webinar, Fabienne Pierrot, Finance Director, Accounting and Audit – RSD Europe at Thermo Fisher Scientific shares the important learnings from the journey to world-class at TFS and how these learnings have informed and guided their current P2P priorities.

-         Ensure you are attracting, coaching and retaining an engaged and inspired workforce that strives for long-term excellence

-         Prepare the workforce for the increasing shift toward machine-cognitive synergy, target training on both soft and technical digital skills

-         How to design new roles, train workers for evolving job descriptions, and re-route staff where required 


Yosi Kossowsky

Former People and Business Transformation Lead


Helle Juhl McDermott

Vice President Shared Services and Site-Leader Prague
Curium Pharma


Alessandra Radojewski

Senior Director Global HR Service Management & Excellence
GEA Group


Henrik Ranzau Hansen

Vice President, Global Head of Integrated People Services


Cristiana Rodrigues

Director GBS Operations Accounts Payables & T&E


Ruchir Verma

Head of Global Services, Investment Management
Zurich Insurance