23 - 24 February, 2021
| Digital Conference
Conference Day 1 - 23rd February
12:00 pm - 12:45 pm
Panel Discussion – Becoming a Value Powerhouse in Shared Services
Nikolay Goldovich -
Head of Automation Centre of Excellence,
Sanofi
Irina Chernousenko - Director, Finance Operations, Zalando
Phil Priest - Senior Vice President Global Business Services, Smith & Nephew
Alex Laffan - Director - Central Europe and Customer & Product, Tesco Business Services, Tesco
Bob Kurpershoek - Vice President Financial Systems & Strategy Group, NBC Universal
Carla Pinto - Director Delivery Excellence and Automation GBS, Adidas
- Strategies for expanding your SSO’s service offerings and branching into new locations
- Set-up a COE while avoiding the common pitfalls
- Digitalization strategies to deliver value with automation
- Craft the right workforce strategy to deliver excellence impact
12:45 pm - 1:15 pm
Driving GBS Performance with Data. It’s Time We Got a Grip!
Dan French -
CEO,
Consider Solutions
Steve Fox - Former Vice President Global Business Services, Thermo Fisher Scientific
- How to get a handle on diverse performance measures and KPIs (some with cleverly disguised meanings!) across GBS and the business
- Creating a “defect focus” to drive performance improvement
- Applying the Pareto Principle to focus attention on rapid returns
- Developing stakeholder alignment with data across end-to-end processes
Sponsored by: Consider Solutions
1:15 pm - 1:45 pm
Session led by AppZen
Sponsored by: AppZen
1:45 pm - 2:00 pm
Refreshment Break
2:00 pm - 2:45 pm
Panel Discussion – Make Exceptional Customer Experience Your SSO’s Competitive-Edge
Anna Dineva -
Head of Global Finance Services,
Experian
Salvatore Russo - GBS Strategy Director, AstraZeneca
Ekaterina Genkina - Change Management Director, Nornickel
- Move from pockets of customer service champions, to customer-centricity integral to company culture
- Make customer excellence apart of your key objectives and transformation strategy
- Building a change and continuous improvement ready workforce that can quickly respond to customer needs
- Treating employee experience with a similar approach to customer experience
2:45 pm - 3:30 pm
Case Study – Transforming Finance in the New Digital World
- Create a roadmap for transformation, understand what needs to be done, where you are going, and which technologies to leverage
- How to re-vitalise a failing digital transformation in the finance function and uncover IA bottlenecks
- How to integrate RPA, AI, Machine Learning and AI, OCR, Blockchain and more
Sponsored by: Tungsten Network
3:15 pm - 4:00 pm
Panel Discussion – Shaping the Workforce of the Future
Yosi Kossowsky -
Former People and Business Transformation Lead,
Cisco
Helle Juhl McDermott - Vice President Shared Services and Site-Leader Prague, Curium Pharma
Alessandra Radojewski - Senior Director Global HR Service Management & Excellence, GEA Group
Henrik Ranzau Hansen - Vice President, Global Head of Integrated People Services, Philips
Pawel Kalinowski - Delivery Excellence & Reporting Director, Adidas
Cristiana Rodrigues - Director GBS Operations Accounts Payables & T&E, Adidas
- Ensure you are attracting, coaching and retaining an engaged and inspired workforce that strives for long-term excellence
- Prepare the workforce for the increasing shift toward machine-cognitive synergy, target training on both soft and technical digital skills
- How to design new roles, train workers for evolving job descriptions, and re-route staff where required
