23 - 24 February, 2021 | Digital Conference

Conference Day 1 - 23rd February (CET Time Zone)

Conference Day 1 - 23rd February (CET Time Zone) Conference Day 2 - 24th February (CET Time Zone)

11:55 am - 12:00 pm Welcome to SSOW Winter Europe 2021

Welcome to the 2021 event! Watch this quick how-to video as a quide to getting the most out of the platform.

12:00 pm - 12:45 pm Panel Discussion – Becoming a Value Powerhouse in Shared Services

Nikolay Goldovich - Head of Automation Centre of Excellence, Sanofi
Irina Chernousenko - Director, Finance Operations, Zalando
Phil Priest - Senior Vice President Global Business Services, Smith & Nephew
Alex Laffan - Director - Central Europe and Customer & Product, Tesco Business Services, Tesco
Bob Kurpershoek - Vice President Financial Systems & Strategy Group, NBC Universal
Carla Pinto - Director Delivery Excellence and Automation GBS, Adidas

- Strategies for expanding your SSO’s service offerings and branching into new locations

- Set-up a COE while avoiding the common pitfalls

- Digitalization strategies to deliver value with automation

- Craft the right workforce strategy to deliver excellence impact

Nikolay Goldovich

Head of Automation Centre of Excellence
Sanofi

See Bio

Irina Chernousenko

Director, Finance Operations
Zalando

See Bio

Phil Priest

Senior Vice President Global Business Services
Smith & Nephew

See Bio

Alex Laffan

Director - Central Europe and Customer & Product, Tesco Business Services
Tesco

See Bio

Bob Kurpershoek

Vice President Financial Systems & Strategy Group
NBC Universal

See Bio

Carla Pinto

Director Delivery Excellence and Automation GBS
Adidas

See Bio

12:45 pm - 1:15 pm Driving GBS Performance with Data. It’s Time We Got a Grip!

Dan French - CEO, Consider Solutions
Steve Fox - Former Vice President Global Business Services, Thermo Fisher Scientific

- How to get a handle on diverse performance measures and KPIs (some with cleverly disguised meanings!) across GBS and the business

- Creating a “defect focus” to drive performance improvement

- Applying the Pareto Principle to focus attention on rapid returns

- Developing stakeholder alignment with data across end-to-end processes

1:15 pm - 1:45 pm Transforming the Shared Services Centre Through Automation

Dominika Murzynowska - Global Indirect Purchasing Manager - Travel, Electrolux
Kevin North - Customer Success Manager EMEA, AppZen

In this conversation, we will discuss how Electrolux have developed their Shared Services Centre based on four key pillars: visibility and control of financials, improved audit capabilities, greater efficiency, and ensuring long time value in all propositions and projects. They will look at how Electrolux:

Maintains 100% audit of expense spend with no unnecessary holdups
Continues to develop the SSC team with opportunities for growth
Rewards performance and expands roles with new responsibilities
Achieves full visibility into key risk items and behavioural trends
Provides key metrics to senior stakeholders

1:45 pm - 2:00 pm Refreshment Break

2:00 pm - 2:45 pm Panel Discussion – Make Exceptional Customer Experience Your SSO’s Competitive-Edge

Anna Dineva - Head of Global Finance Services, Experian
Ekaterina Genkina - International Change Management Expert, One of the world's largest mining holdings
Alex Laffan - Director - Central Europe and Customer & Product, Tesco Business Services, Tesco

- Move from pockets of customer service champions, to customer-centricity integral to company culture

- Make customer excellence apart of your key objectives and transformation strategy

- Building a change and continuous improvement ready workforce that can quickly respond to customer needs

- Treating employee experience with a similar approach to customer experience

Anna Dineva

Head of Global Finance Services
Experian

See Bio

Ekaterina Genkina

International Change Management Expert
One of the world's largest mining holdings

See Bio

Alex Laffan

Director - Central Europe and Customer & Product, Tesco Business Services
Tesco

See Bio

2:45 pm - 3:30 pm Case Study – The Journey to World-Class With Thermo Fisher Scientific

As one of Tungsten Network’s first customers, the journey at Thermo Fisher Scientific (TFS) is an inspiring case study that offers insight into what’s possible when businesses commit to digitisation. By growing from 0 to 50% with EDI in three years and increasing productivity by 37% in less than four years, their successful journey offers insight into the kind of progress that can be made within AP and AR departments when given the necessary resources and guidance.

In this webinar, Fabienne Pierrot, Finance Director, Accounting and Audit – RSD Europe at Thermo Fisher Scientific shares the important learnings from the journey to world-class at TFS and how these learnings have informed and guided their current P2P priorities.