23 - 24 February, 2021
| Digital Conference
Conference Day 2 - 24th February (CET Time Zone)
12:00 pm - 12:45 pm
Presentation – Building a Change-Ready Growth Mind-Set Culture
Davis Aguilar -
Global Payroll Partner Lead,
Mondelez
- Get the workforce on-board with the vision and capture behaviour changes for long-term sustainable excellence
- How to coach the workforce in Continuous Improvement methods and growth mind-set
- Learn how to bring your workforce along for the ride
12:30 pm - 1:15 pm
Case Study – Streamline Your Business Automation Strategy with No Obstacles
Kieran Coughlan -
Product Specialist,
Nintex
Luke Richardson - Account Executive, Nintex
Many organizations, during their automation’s journey, might risk to lose track on some features slightly important for their strategies, such as the lack of the right people’s involvement. This might cause disruptions in the execution of the processes or the optimization of the strategy itself.
Join our session to explore some of the options you might have in building a sustainable an improved automation strategy with no barriers. Simplify the language of your business processes, choose the right tools and place the best people for an efficient improvement in your business strategy.
Sponsored by: Nintex
1:15 pm - 1:45 pm
Results From SSON’s State of the Industry Report 2021
Naomi Secor -
Global Managing Director,
SSON
Barbara Hodge - Global Editor and Industry Analyst, Shared Services and Outsourcing Network (SSON)
SSON’s annual state-of-the-industry report is the gold standard for global and regional shared service trends. Our 2021 report offers critical insight into how SSOs are addressing their post-pandemic future and is contributed to by hundreds of GBS leaders across the world. During this session, attendees will receive results of the survey and SSON’s corresponding analysis. Covering the key themes:
- Rethinking service delivery for the digitized enterprise
- Data’s role in enabling digitized processing
- Automation & digitization: value-add beyond cost
- Building digital talent alongside humans
- Redesigning work through FOW
After a data rich overview of the European SSO and GBS market, attendees will enjoy a benchmarking exercise through SSON Analytics.
Barbara Hodge
Global Editor and Industry AnalystShared Services and Outsourcing Network (SSON)
1:45 pm - 2:15 pm
Refreshment Break
2:00 pm - 2:45 pm
Panel Discussion – Lift the Veil on Your GBS Roadblocks
Davis Aguilar -
Global Payroll Partner Lead,
Mondelez
Lawrence Lynch - Senior Director - Program Delivery Solutions, Takeda Pharmaceutical Company
Katarzyna Zalewska - Global Business Services Global Head, Service Delivery & Process Excellence Head, Avon
Kamila Grembowicz - Head GBS Delivery Excellence and Transitions, JTI
- Lessons learned from GBS transformations, how to scale up and go end-to-end
- Understand what is holding your SSO back from achieving maximum value and impact
- How to continue delivering value year-after-year
Katarzyna Zalewska
Global Business Services Global Head, Service Delivery & Process Excellence HeadAvon
2:45 pm - 3:15 pm
Presentation - Select the Right Process Intelligence Tools to Build a Healthy Pipeline and Scale Transformation Initiatives
Eric Gargiulo -
Head of Marketing,
Soroco
Abhijit Shroff - Product Leader, Soroco
- Understand the core concepts of Process Discovery vs. Process Mining vs. Task Mining
- Explore the strengths and weaknesses of each technology within common uses cases such as task automation, process excellence, and process automation
- Identify the evaluation criteria you can use when selecting the right solution(s) for your business objectives, programs, and technology landscape
- Learn why requirements for a comprehensive view of current state performance and future state potential are driving the evolution of this technology category
Sponsored by: Soroco
3:15 pm - 4:00 pm
Panel Discussion – People, Process & Technology Enabled Transformation
Yosi Kossowsky -
Former People and Business Transformation Lead,
Cisco
Eduardo Serrano-Lobelo - Head, Global Finance Shared Services, Sulzer
Jacek Piec - Global Operations Lead (Global Finance Services), AstraZeneca
Pawel Kalinowski - Delivery Excellence & Reporting Director, Adidas
Asish Arul - Senior Platform Product Owner P2P Finance, Maersk
- How to step-up and lead in times of disruption, and maintain the physical, mental and financial wellbeing of global workforces
- Discussing strategies that get people, process and technology working in tandem for maximum business transformation impact
- Move with business agility in times of disruption and change
