Conference Day 2 - 24th February (CET Time Zone)

12:00 pm - 12:45 pm Presentation – Building a Change-Ready Growth Mind-Set Culture

Davis Aguilar - Global Payroll Partner Lead, Mondelez

-         Get the workforce on-board with the vision and capture behaviour changes for long-term sustainable excellence

-         How to coach the workforce in Continuous Improvement methods and growth mind-set

-         Learn how to bring your workforce along for the ride


Davis Aguilar

Global Payroll Partner Lead

12:30 pm - 1:15 pm Case Study – Streamline Your Business Automation Strategy with No Obstacles

Kieran Coughlan - Product Specialist, Nintex
Luke Richardson - Account Executive, Nintex

Many organizations, during their automation’s journey, might risk to lose track on some features slightly important for their strategies, such as the lack of the right people’s involvement. This might cause disruptions in the execution of the processes or the optimization of the strategy itself.


Join our session to explore some of the options you might have in building a sustainable an improved automation strategy with no barriers. Simplify the language of your business processes, choose the right tools and place the best people for an efficient improvement in your business strategy.


Kieran Coughlan

Product Specialist


Luke Richardson

Account Executive

SSON’s annual state-of-the-industry report is the gold standard for global and regional shared service trends. Our 2021 report offers critical insight into how SSOs are addressing their post-pandemic future and is contributed to by hundreds of GBS leaders across the world. During this session, attendees will receive results of the survey and SSON’s corresponding analysis. Covering the key themes:

  • Rethinking service delivery for the digitized enterprise
  • Data’s role in enabling digitized processing
  • Automation & digitization: value-add beyond cost
  • Building digital talent alongside humans
  • Redesigning work through FOW


After a data rich overview of the European SSO and GBS market, attendees will enjoy a benchmarking exercise through SSON Analytics. 


Naomi Secor

Global Managing Director


Barbara Hodge

Global Editor and Industry Analyst
Shared Services and Outsourcing Network (SSON)

1:45 pm - 2:15 pm Refreshment Break

-         Lessons learned from GBS transformations, how to scale up and go end-to-end

-         Understand what is holding your SSO back from achieving maximum value and impact

-         How to continue delivering value year-after-year 


Davis Aguilar

Global Payroll Partner Lead


Lawrence Lynch

Senior Director - Program Delivery Solutions
Takeda Pharmaceutical Company


Katarzyna Zalewska

Global Business Services Global Head, Service Delivery & Process Excellence Head


Kamila Grembowicz

Head GBS Delivery Excellence and Transitions

2:45 pm - 3:15 pm Presentation - Select the Right Process Intelligence Tools to Build a Healthy Pipeline and Scale Transformation Initiatives

Eric Gargiulo - Head of Marketing, Soroco
Abhijit Shroff - Product Leader, Soroco

-        Understand the core concepts of Process Discovery vs. Process Mining vs. Task Mining

-        Explore the strengths and weaknesses of each technology within common uses cases such as task automation, process excellence, and process automation

-        Identify the evaluation criteria you can use when selecting the right solution(s) for your business objectives, programs, and technology landscape

-        Learn why requirements for a comprehensive view of current state performance and future state potential are driving the evolution of this technology category


Eric Gargiulo

Head of Marketing


Abhijit Shroff

Product Leader

-         How to step-up and lead in times of disruption, and maintain the physical, mental and financial wellbeing of global workforces

-         Discussing strategies that get people, process and technology working in tandem for maximum business transformation impact

-         Move with business agility in times of disruption and change 


Yosi Kossowsky

Former People and Business Transformation Lead


Eduardo Serrano-Lobelo

Head, Global Finance Shared Services


Jacek Piec

Global Operations Lead (Global Finance Services)


Pawel Kalinowski

Delivery Excellence & Reporting Director


Asish Arul

Senior Platform Product Owner P2P Finance