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SSOW Autumn 2019 Brochure

Taking place for the 2nd time this year, the Biannual Shared Services and Outsourcing Week 2019 is returning to Prague for our Autumn show!Some of you will already be doing this, and will already be looking at advanced solutions such as Blockchain, AI and predictive analysis. Some of you w ...

SSOW Autumn - Event Information

SSOW Autumn 2019 | Show Report

Explore the show report from SSOW Autumn 2019 and get the low down on what went on in Prague.This report includes the key highlights, who attended, top themes discussed over the event and much more. If you are looking to attend SSOW Autumn 2020 we have a special early discount...

The Best Resources from SSOW Autumn 2019

Where are Europe’s SSO hot spots? An evaluation of countries’ strategies and strengths

Europe – and specifically the UK – was one of the early pioneers of the Shared Services model, and we therefore see strong maturity as well as sophistication in terms of leveraging emerging opportunities across the region. One out of four SSCs is more than 10 years old, reflecting the...

The Top Five Trends Shaping European Shared Services 2019

The Shared Services industry has been a path of consistent growth over recent years. Technologies, such as automation, have put the industry on a completely new path. This new direction sees the industry focus more intently on productivity, innovation and working closely with third-parties. In this article, discover the top...

Is AI the next step for your Shared Service Centre | An interview with Laisse Rouhainen

Speaking with Lasse Rouhainen, the best-selling author of ‘Artificial Intelligence: 101 Things You Must Know Today About Our Future’ and renowned Artificial Intelligence expert, we discussed if AI is the next step for the industry. In this exclusive interview, discover:How Artificial Intelligence is altering business dynamicsHow the Shared Services industry,...

Scaling digital opportunities with NHS Shared Business Services

In this exclusive case study interview with Stephen Sutcliffe, discover how the NHS Shared Business Services are taking their digital business opportunities to the next level and how they are scaling already existing capabilities in order to further the value they are providing both internally and to their clients.With their...

Transforming Financial Services with Hilton Hotels | An interview with Pete Judd

The SSON State of Shared Services Market Report 2019 has shown that almost 60 per cent of SSCs provide work for the finance function. So, what makes the transformation of Hilton Hotel’s finance function any different? Pete Judd, the current Financial Transformation Director at Hilton Hotels, and his team have...

Future of IA | Intelligent Automation in European Shared Services

Simple automation tools are already well-established function within European Shared Services but unfortunately, these technologies have their limitations. Due to this, European shared services are looking towards Intelligent Automation, a more cognitive and responsive technology, to provide new value and solutions.  In this article, we will be looking comparatively at...

How to leverage the 'human' resources most effectively | An interview for SSOW Autumn 2019

SSON’s editorial team asked a leading SSO professional, Ivan Yakunin, Head of People & Culture, Operations for Global Functions at Philip Morris International, how he is planning to leverage his 'human' resources most effectively.Here we divulge a few of the five leading strategies he came up with:Embracing new ways of...

State of the Shared Services Market Report 2019

SSOW Europe, in conjunction with SSON, conducted a comprehensive survey of the global SSO market.  The subsequent findings highlights the key opportunities and challenges represented by technology evolutions as well as skills shortages and new service demands.  This report focuses specifically on the trends identified by respondents across Europe and...