At SSOW Europe we spoke exclusively to Dr. Turan Sahin, Chief Executive Officer, Allianz Services, about Allianz Services’ approach to customer excellence, innovation, and best-in-class services, as well as the challenges they face and their plans for optimising technology. Read more and discover: Allianz Services’ vision behind their ‘transformation engine’...

Ahead of this year’s Shared Services and Outsourcing Week Europe Autumn 2023, we spoke exclusively to Jackie Crockford, VP Global Business Services, AstraZeneca and Phil Priest, SVP Global Shared Services, IFF, about progressive GBS leadership, key investment areas for 2024, words of wisdom for starting a career in shared services...

Ahead of this year’s Shared Services and Outsourcing Week Europe Autumn 2023, we spoke exclusively to Gabriela Stanakova, Senior Director, GBS Source To Pay Global Operations, Kimberly-Clark, about her strategy for source-to-pay transformation, GBS becoming a human-centric organisation, and her advice for people starting out in shared services and GBS. ...

Ahead of this year’s Shared Services and Outsourcing Week Europe Autumn 2023, we spoke exclusively to Carlos Guimaraes, VP GBS Operations, adidas, about the greatest challenge he faces with talent retention, his number one strategy to overcome this, how this strategy maximises business impact, as well as his predictions for...

There was so much to name and highlight during the 23rd edition of SSOW Europe - the No. 1 event for Europe’s shared services, GBS and sourcing leaders, and we are very proud to bring all of these together in this year's post-show report, as we move towards the future...

Ahead of Shared Services & Outsourcing Week Europe Autumn, we've partnered with Raconteur & The Times to produce the 'Future of Outsourcing', an exclusive resource which delves into some of the hottest trends within shared services & GBS, including: Making the shift toward transformational outsourcing Cybercriminals and security measures Outsourcing...

The last three years have weighed heavily on the social consciousness of people across the planet. More than ever, individuals strive to make responsible decisions that will positively impact their environment and community for years to come. This effort has shifted the global consumer sentiment towards focusing more on making...

In recent years, there has been a significant shift towards data-driven transformation and generative AI within shared services and GBS.  The rise in data-driven transformation has enabled organisations to leverage data insights to improve business operations, increase efficiency, and reduce costs. Additionally, generative AI is emerging as a key technology...

The COVID-19 pandemic fundamentally changed the talent landscape, and as a result, refining talent strategies are now crucial. Hybrid working has become the norm, and GBS centres must re-evaluate their talent strategies and adapt to the changing needs of the workforce, to not only survive but thrive in the new...

As global markets continue to be challenged by inflation and workforce scarcity, EMEA based shared services are promoting resiliency by operating as pillars of corporate strategy. This visual analytics workbook highlights the focus on “value add” and "end-to-end integration"; and shines a light on “experience” as a determinant of future...

The European continent has become a global leader in shared services thanks to the vastness of organisations, industries, and services provided throughout Europe. But despite Europe's growth, in the past five years, every part of the continent has had to navigate an array of challenges both local and global. From...

In today's business world, shared services and GBS have become increasingly critical for modern enterprises. To stay ahead of the curve, they must constantly innovate. Unlocking new value levers through service innovation, intelligence, and experience can help shared services and GBS remain competitive and relevant in today's rapidly changing business...

Shared Services and GBS organisations are at a crucial juncture after enduring over two years of constant disruption and transformation. This presents an opportune moment for forward-thinking GBS leaders to take charge and revamp their operating models, realign their purpose, drive growth, exhibit agility, and provide value through intelligence.  In...

As the business environment becomes increasingly complex and dynamic, the need for agile and flexible business operations is more important than ever before. This is where the GBS & shared services operating model play a crucial role. By continually improving and innovating, GBS and shared services can create a more...

Europe has long been a leading region for shared services delivery centres, and in 2023 its dominance is expected to continue. The continent is currently the third most popular destination for shared services, with its 3,179 centres. While not as populous as North America or APAC, Europe is a leader...

Digitalisation can enable shared services and GBS organisations to enhance their agility and responsiveness to business needs while providing new service offerings that cater to evolving customer demands. Nevertheless, the substantial expenses involved in implementing digitalisation projects often impede leaders from delivering a satisfactory ROI and value to the organisation. ...

The success of shared services and GBS depends heavily on the quality and diversity of the people. But key challenges lie in attracting and retaining top talent, developing skills and capabilities, fostering a sense of purpose and inclusivity, and promoting diversity at all levels. Shared services and GBS leaders now...

The success of shared services and GBS depends heavily on the quality and diversity of the people. But key challenges lie in attracting and retaining top talent, developing skills and capabilities, fostering a sense of purpose and inclusivity, and promoting diversity at all levels. Shared services and GBS leaders now...

Global Process Owners (GPOs) have a great influence in steering end-to-end transformation as GBS organisations continue to refine their operational framework. Although automation is a vital aspect of nearly all major transformation initiatives, the GPO’s duties necessitate a thorough grasp of where automation can be applied, which automation platforms have...

We had the pleasure of speaking with our SSOW Europe 2023 Inspirational Keynote Speaker and Rugby World Cup Legend Jonny Wilkinson, about how shared services and GBS leaders can apply vulnerability, openness and the power of presence to running their organisations.

We had the pleasure of speaking with Jackie Crockford, VP Global Business Services, AstraZeneca, about the true measure of progressive GBS leadership, key areas AstraZeneca are looking to invest in over the next 18 months, her advice/words of wisdom for someone starting their shared services and GBS journey, and her...

We had the pleasure of speaking with Steve Rudderham, Head of GBS, Carrier, our chairman at SSOW Europe 2023, about how shared services and GBS will evolve over the coming years, topics he'd like to see on the 2024 agenda, as well as his key takeaways, insights, memorable moments and...

We had the pleasure of speaking with Kamila Grembowicz, Head GBS Delivery Excellence and Transition, JTI, about the key areas JTI are looking to invest in over the next 18 months, how shared services and GBS will evolve over the coming years, her advice/words of wisdom for someone starting their...

We had the pleasure of speaking with Phil Priest, SVP Global Shared Services, IFF, about the true measure of progressive GBS leadership, the key areas IFF are looking to invest in over the next 18 months, his advice/words of wisdom for someone starting their shared services and GBS journey, and...

We had the pleasure of speaking with Gabriela Stanakova, Senior Director, GBS Source To Pay Global Operations, Kimberly-Clark, about the key areas Kimberly-Clark are looking to invest in over the next 18 months, how shared services and GBS will evolve over the coming years, her advice/words of wisdom for someone...

We had the pleasure of speaking with Dr. Turan Sahin, Chief Executive Officer, Allianz Services, about the vision behind Allianz Services 'transformation engine' to drive customer excellence, innovation and best-in-class services, the key challenges they encountered with this approach and how they overcame these, the tools or areas they are...

We had the pleasure of speaking with Deborah Kops, Managing Principal, Sourcing Change, about the best approach to effective stakeholder management, the key areas practitioners should be investing in over the next 18 months, how shared services and GBS will evolve over the coming years and the key takeaways and...

We had the pleasure of speaking with Carlos Guimaraes, VP GBS Operations, adidas, about his greatest challenge with retaining and managing talent in the new ways of working, his strategy to overcome this challenge, how shared services and GBS will evolve over the coming years, and his biggest highlights from...

We had the pleasure of speaking with Maria Kirillova, Regional Director of Financial Operations, EMEA, Mars, about her greatest challenges within shared services and GBS, key areas Mars are looking to invest in over the next 18 months, how shared services and GBS will evolve over the coming years, and...

We had the pleasure of speaking with Bobby Abraham, Global VP, Finance Architecture, Change & Transformation (FACT), AstraZeneca, at SSOW Europe 2023, about his greatest challenges over the last 12 months within shared services and GBS, how shared services and GBS will evolve over the coming years and his advice/words...

Ahead of SSOW Europe Autumn 2022, we had the pleasure of speaking with Reto Sahil, Group Chief Information Officer and Excom Member, Asahi Europe & International, about his top priorities for the next 12 months/year and key takeaways from SSOW Europe 2022, to help you transform your shared services/GBS and...

Ahead of SSOW Europe Autumn 2022, we had the pleasure of speaking with Salvatore Russo, GBS Strategy Director at AstraZeneca, about how AstraZeneca are advancing their GBS maturity, expanding their GBS into emerging areas and their top priorities for the next 12 months/year, to help you transform your shared services/GBS and...

Ahead of SSOW Europe Autumn 2022, we had the pleasure of speaking with Dr. Frank Schüler, Managing Director Global Service Center (GSC) at DHL Global Forwarding, about the greatest challenges with cultural changes, advice/top tips for encouraging out of the box thinking, the key benefits and greatest opportunities of digital...