Exclusive Content

Is AI the next step for your Shared Service Centre | An interview with Laisse Rouhainen

Is AI the next step for your Shared Service Centre | An interview with Laisse Rouhainen

Speaking with Lasse Rouhainen, the best-selling author of ‘Artificial Intelligence: 101 Things You Must Know Today About Our Future’ and renowned Artificial Intelligence expert, we discussed if AI is the next step for the industry.

In this exclusive interview, discover:

  • How Artificial Intelligence is altering business dynamics
  • How the Shared Services industry, specifically, will be impacted by AI
  • How to fit the tool alongside your centre

Scaling digital opportunities with NHS Shared Business Services

Scaling digital opportunities with NHS Shared Business Services

In this exclusive case study interview with Stephen Sutcliffe, discover how the NHS Shared Business Services are taking their digital business opportunities to the next level and how they are scaling already existing capabilities in order to further the value they are providing both internally and to their clients.

With their automation capabilities very much established, the NHS Shared Business Service are looking at:

  • Scaling automation,
  • Implementing Artificial Intelligence 
  • ...and find out what else in the interview
Future of IA | Intelligent Automation in European Shared Services

Future of IA | Intelligent Automation in European Shared Services

Simple automation tools are already well-established function within European Shared Services but unfortunately, these technologies have their limitations. Due to this, European shared services are looking towards Intelligent Automation, a more cognitive and responsive technology, to provide new value and solutions.  In this article, we will be looking comparatively at how Intelligent Automation will influence the future of the industry. Discover:

  • How shared services will take responsibility and ownership of the automation function
  • Why Centres of Excellence are a necessity
  • And how Intelligent Automation will aid significant SSC expansion
Analytics, Tech and Automation at SSOW Autumn

Analytics, Tech and Automation at SSOW Autumn

Artificial Intelligence in business services... reimagining the boundaries. With more and more buzzwords being banded around featuring AI, Tech and Analytics, we highlight the key sessions taking place at SSOW Autumn demonstrating it is the place to be to learn about the realities of the challenges and the successes of Automation, Tech and Analytics

Preview how Analytics, Tech and Automation will be discussed at SSOW! 

HR and Talent at SSOW Autumn

HR and Talent at SSOW Autumn

Many enterprises are still bogged down in traditional HR models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a hammer! SSOW Autumn is your perfect opportunity to learn all the tips and tricks to create modern, optimised HR Operations.

Discover more in this exclusive look at SSOW Autumn 2019!

Finance at SSOW Autum 2019

Finance at SSOW Autum 2019

Historically the first function to be centralised, and often the first function to be partially automated, there are a wealth of innovations Finance professionals need to embrace to establish themselves as service pioneers.

Discover how SSOW Autumn will help you transform your finance function now!

GBS at SSOW Autumn 2019

GBS at SSOW Autumn 2019

With more and more SSOs transitioning to Global Business Services, or setting up GBS from scratch in order to leapfrog the maturity curve and add significant value back to the business, SSOW Autumn is the place to be to learn about the realities of the challenges and the successes of GBS.

Preview how SSOW Autumn is at the forefront of GBS Revolution now!

An interview with Pete Judd | Finance Transformation Director at Hilton Hotels

An interview with Pete Judd | Finance Transformation Director at Hilton Hotels

The SSON State of Shared Services Market Report 2019 has shown that almost 60 per cent of SSCs provide work for the finance function. So, what makes the transformation of Hilton Hotel’s finance function any different? Pete Judd, the current Financial Transformation Director at Hilton Hotels, and his team have been creating a value-adding hybrid function which is allowing teams across the organisation to complete a significant amount of business improvement work outside of their expertise. In this exclusive case study, discover:

  • The ins and outs of Hilton’s hybrid approach
  • How to build relationships with outsourcing partners
  • The next steps for financial transformation at Hilton
Where are Europe’s SSO hot spots? An evaluation of countries’ strategies and strengths

Where are Europe’s SSO hot spots? An evaluation of countries’ strategies and strengths

Europe – and specifically the UK – was one of the early pioneers of the Shared Services model, and we therefore see strong maturity as well as sophistication in terms of leveraging emerging opportunities across the region.

One out of four SSCs is more than 10 years old, reflecting the long history of Shared Services as a strategic model for improved efficiency. The rest is pretty evenly split into either planning/early launch or the 4-10 years segment. The United Kingdom and Poland are the two most popular locations for Shared Services, with nearly 700 centres between them – roughly a third of the region's SSCs.

State of the Shared Services Market Report 2019

State of the Shared Services Market Report 2019

SSOW Europe, in conjunction with SSON, conducted a comprehensive survey of the global SSO market.  The subsequent findings highlights the key opportunities and challenges represented by technology evolutions as well as skills shortages and new service demands.  This report focuses specifically on the trends identified by respondents across Europe and will highlight Ten Trends emerging from this year’s survey, which emphasize the new direction, strategies and value-add SSOs are carving out for themselves..

The Top 5 Trends Shaping European Shared Services 2019

The Top 5 Trends Shaping European Shared Services 2019

The Shared Services industry has been a path of consistent growth over recent years. Technologies, such as automation, have put the industry on a completely new path. This new direction sees the industry focus more intently on productivity, innovation and working closely with third-parties. In this article, discover the top five trends currently shaping European Shared Services with insights from SSON’s annual State of Shared Services Market Report. 

Discover what 700 Shared Services professionals are currently focusing on and help to plan for the future of your organisation through these top five trends.


The Top Five Trends Shaping European Shared Services 2019

The Top Five Trends Shaping European Shared Services 2019

The Shared Services industry has been a path of consistent growth over recent years. Technologies, such as automation, have put the industry on a completely new path. This new direction sees the industry focus more intently on productivity, innovation and working closely with third-parties. In this article, discover the top five trends currently shaping European Shared Services with insights from SSON’s annual State of Shared Services Market Report. 

Discover what 700 Shared Services professionals are currently focusing on and help to plan for the future of your organisation through these top five trends.

Current 2019 European Shared Services Landscape

Current 2019 European Shared Services Landscape

Explore the SSON Analytics report to unravel 3 key initiatives to elevate your European Shared Service Centre (SSC): Fostering innovative thinking, leveraging smart technology & striving towards best-in-class metrics. 

Exclusive Interview with Gabriella Takács - Former BT SSC Lead

Exclusive Interview with Gabriella Takács - Former BT SSC Lead

Gabriella Takács former SSC Lead at BT talks us through how to create a successful workforce in Shared Services, the importance of culture and employee engagement.

Exclusive Interview with David Gyõri - The LEGO Group

Exclusive Interview with David Gyõri - The LEGO Group

Dávid Gyõri from the LEGO Group gives us some insight on what the future holds for talent management, retention and millennials. Download your copy of this exclusive interview!

How to Lose Your Valuable Staff In Just Six Months

How to Lose Your Valuable Staff In Just Six Months

Follow these key talent management rules to ensure that you retain your staff in this competitive marketplace.

Where are YOU on the Shared Services Maturity Roadmap

Where are YOU on the Shared Services Maturity Roadmap

Shared Services Maturity Index: where are you on the maturity roadmap?
Pinpoint your current stage and identify where you are and what you should be planning for next, we have put together a maturity map, and suggested thinking points for each stage.

CEE Market Report: The Perfect Storm of Automation + Millennials = A New Delivery Paradigm

CEE Market Report: The Perfect Storm of Automation + Millennials = A New Delivery Paradigm

New technologies mean processes are flowing faster, better, and more effectively, shifting service delivery strategies firmly into the digital world. Do you know how are these technologies influencing the mobile-enabled Millennial generation in the Central and Eastern Europe Shared Services landscape? Find out more in this exclusive SSON report...

A New Generation is Making Waves in the Workplace - And They Are Redefining the Game Plan [Successfully, as it Happens]

A New Generation is Making Waves in the Workplace - And They Are Redefining the Game Plan [Successfully, as it Happens]

SSON interviewed three Directors whose SSOs rank in the top 20 Most Admired Shared Service Centres globally (according to SSON Analytics) to ask them how they were recruiting new skill sets, what kind of training was most effective, and which strategies were most successful in retaining key talent. Read on...

6 Steps to Losing your Valuable Staff in Just Six Months [Infographic]

6 Steps to Losing your Valuable Staff in Just Six Months [Infographic]

The competition for talent is nothing new in the Eastern european region, the rise of the Millennial generation, a focus on data-based capabilities, and talent looking for long-term career progression means that shared services has to up its game to stay ahead.

For those that won’t heed the warning, here's how to lose your valuable staff in six months (or less).

Talent + Artificial Intelligence is Powering Up Shared Services

Talent + Artificial Intelligence is Powering Up Shared Services

The idea of a robotic “workforce” has lost some of its fear factor as we recognize the benefits of modern day RPA. But the key challenge is still to find the right internal talent. RPA is always business led, we were reminded, unlike most other technology implementations. So it's doubly important to engage those people who have deep process knowledge...

The Millennial Secret: How to win them over by playing them at their own game

The Millennial Secret: How to win them over by playing them at their own game

How to use "gamification" or game psychology to get your teams enthusiastic about learning. Companies like BP once faced a 23% attrition rate in its Budapest GBS centre. Today, that ratio is down to 9%...

RPAs Breakthrough Year: Theory Turns into Practice (and Wins)

RPAs Breakthrough Year: Theory Turns into Practice (and Wins)

How much and how far has RPA truly been integrated within business support services? Sony Pictures, Geoban, Linde and Diageo spill the beans…

Industry Insight: Herve Hachet, SSC Director at AmerSports Corporation

Industry Insight: Herve Hachet, SSC Director at AmerSports Corporation

We sit down with the Shared Service Center Director at AmerSports Corporation to get his thoughts on SSCs, industry challenges, technologies and more...

Industry Insight: Philip Woodburn, VP Finance Global Shared Services and Operations, Schneider Electric

Industry Insight: Philip Woodburn, VP Finance Global Shared Services and Operations, Schneider Electric

We chat to Philip Woodburn, VP Finance Global Shared Services and Operations at Schneider Electric, who predicts big changes for Shared Services Centres