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SSOW Autumn 2019 Brochure

SSOW Autumn 2019 Brochure

Taking place for the 2nd time this year, the Biannual Shared Services and Outsourcing Week 2019 is returning to Prague for our Autumn show!

Some of you will already be doing this, and will already be looking at advanced solutions such as Blockchain, AI and predictive analysis. Some of you will be just starting out. The transformation of our industry is upon us, and you can't simply afford to be reactive any more. Your competition isn't.

Be part of the movement and join Europe’s leading force in shared services and outsourcing at #SSOW Autumn this October, where you will discover the most innovative and effective tools and strategies and initiate yourself into the possibilities offered by Intelligent Automation, Data-Driven Service Innovation, and Next-Gen Talent Strategies.

The Top Five Trends Shaping European Shared Services 2019

The Top Five Trends Shaping European Shared Services 2019

The Shared Services industry has been a path of consistent growth over recent years. Technologies, such as automation, have put the industry on a completely new path. This new direction sees the industry focus more intently on productivity, innovation and working closely with third-parties. In this article, discover the top five trends currently shaping European Shared Services with insights from SSON’s annual State of Shared Services Market Report. 

Discover what 700 Shared Services professionals are currently focusing on and help to plan for the future of your organisation through these top five trends.

Where are Europe’s SSO hot spots? An evaluation of countries’ strategies and strengths

Where are Europe’s SSO hot spots? An evaluation of countries’ strategies and strengths

Europe – and specifically the UK – was one of the early pioneers of the Shared Services model, and we therefore see strong maturity as well as sophistication in terms of leveraging emerging opportunities across the region.

One out of four SSCs is more than 10 years old, reflecting the long history of Shared Services as a strategic model for improved efficiency. The rest is pretty evenly split into either planning/early launch or the 4-10 years segment. The United Kingdom and Poland are the two most popular locations for Shared Services, with nearly 700 centres between them – roughly a third of the region's SSCs.

Is AI the next step for your Shared Service Centre | An interview with Laisse Rouhainen

Is AI the next step for your Shared Service Centre | An interview with Laisse Rouhainen

Speaking with Lasse Rouhainen, the best-selling author of ‘Artificial Intelligence: 101 Things You Must Know Today About Our Future’ and renowned Artificial Intelligence expert, we discussed if AI is the next step for the industry.

In this exclusive interview, discover:

  • How Artificial Intelligence is altering business dynamics
  • How the Shared Services industry, specifically, will be impacted by AI
  • How to fit the tool alongside your centre
Scaling digital opportunities with NHS Shared Business Services

Scaling digital opportunities with NHS Shared Business Services

In this exclusive case study interview with Stephen Sutcliffe, discover how the NHS Shared Business Services are taking their digital business opportunities to the next level and how they are scaling already existing capabilities in order to further the value they are providing both internally and to their clients.

With their automation capabilities very much established, the NHS Shared Business Service are looking at:

  • Scaling automation,
  • Implementing Artificial Intelligence 
  • ...and find out what else in the interview
Transforming Financial Services with Hilton Hotels | An interview with Pete Judd

Transforming Financial Services with Hilton Hotels | An interview with Pete Judd

The SSON State of Shared Services Market Report 2019 has shown that almost 60 per cent of SSCs provide work for the finance function. So, what makes the transformation of Hilton Hotel’s finance function any different? Pete Judd, the current Financial Transformation Director at Hilton Hotels, and his team have been creating a value-adding hybrid function which is allowing teams across the organisation to complete a significant amount of business improvement work outside of their expertise. In this exclusive case study, discover:

  • The ins and outs of Hilton’s hybrid approach
  • How to build relationships with outsourcing partners
  • The next steps for financial transformation at Hilton
How to leverage the 'human' resources most effectively | An interview for SSOW Autumn 2019

How to leverage the 'human' resources most effectively | An interview for SSOW Autumn 2019

SSON’s editorial team asked a leading SSO professional, Ivan Yakunin, Head of People & Culture, Operations for Global Functions at Philip Morris International, how he is planning to leverage his 'human' resources most effectively.

Here we divulge a few of the five leading strategies he came up with:

  • Embracing new ways of working and the positive results
  • Transparency across internal processes to keep millennials engaged
  • Recruiting future skills, not past experiences
State of the Shared Services Market Report 2019

State of the Shared Services Market Report 2019

SSOW Europe, in conjunction with SSON, conducted a comprehensive survey of the global SSO market.  The subsequent findings highlights the key opportunities and challenges represented by technology evolutions as well as skills shortages and new service demands.  This report focuses specifically on the trends identified by respondents across Europe and will highlight Ten Trends emerging from this year’s survey, which emphasize the new direction, strategies and value-add SSOs are carving out for themselves..