Shared Service Centres (SSC) are an ever evolving beast. Ever changing their roles within organisation and subsequently it is important for an SSC to mature along the correct path for its intended use.
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SSON recently hosted an online discussion on how shared services organisations are handling diversity. While the obvious reaction is to adopt a ‘women’ moniker and analyse workforce demographics and management representation on the basis of gender, the real issue at stake, as it emerged, is bigger than this.
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Robotics, data analytics, AI, shared services needs to transform to keep up with the latest technology trends or risk becoming obsolete.
We spoke with Iwan Roberts, Vice President of Global HR Operations and Shared Services at Pearson, about how they are bringing shared services up to speed.
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What are the 3 pillars to a successful Global Business Service and improving margins? What does an effective global operating model like Mondelez's look like? What are the 3 major talent characteristics you need to look out for when building a GBS?
Get the answers in this exclusive video interview with Caroline Basyn, Global Business Services Officer, Mondelez!
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Watch this insightful interview with Chief Global Business Services Officer from JLL about their value proposition to provide a globally scalable solution to their customers that has lead them to a success! Access the video and gain insight to JLL's journey to prosperity.
"GBS has become a partner, and part of our daily business...we treat them as equals". Interview with Devi Kencki from Swiss Re at the18th Annual European Shared Services & Outsourcing Week last month, talking about his experience of setting up and transforming Global Business Services. Watch this video to learn more!
Catch this insightful and exclusive interview with Mike Stops, where he discusses setting up group business services and how NSG got to the recovery and success stage through the quality of the service and the transparency that they give. Watch the interview to gain insight on how NSG took on more value-added work to help the group even further.
Interview on how OMV embark on a new journey to deliver a different promise to its stakeholders, which is innovation. Watch this exclusive interview for a look on how they accomplished this successfully.
‘War for talent is a big thing’ - Hear first-hand from Phil Gillingham, Director, Global Human Resource Operations, on what Microsoft set out to achieve – to deliver HR services with a high degree of employee satisfaction, quality and accuracy.
SSON Analytics has surveyed leaders of European Shared Services Organisations to dive into the key find out more on the state of Millennial Talent, Digital Disruption and Customer Experience in European Shared Services Organizations (SSOs)! In their partnership with the Shared Services and Outsourcing Week, Europe 2018 – The Autumn edition event, they have shared this report with us and you for free!
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The combination of digitalization, robotisation and analytics has redefined the game plan with customer experience as the first fundamental part of the strategy.
Guy Mercier of Solvay Business Services, was one speaker at the 18th Annual European Shared Services and Outsourcing Week 2018 event, who best summarized what drives ‘service’.
Download this exclusive case study featuring use cases from Amazon, Danske Bank and Shell, which details:
- Customer Centricity is currently underrepresented, ranking in the top five skills deficit in the shared services workplace – what can it be driven by?
- Keeping your eye on the prize, in the midst of a digital storm
- The survival of the shared services model will live or die based on the accessibility you offer and your speed of delivery
- Millennials and Gen Z are the digital natives that businesses need in order to progress and compete effectively
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Nearly 200 European shared services executives shared their strategies on the digital workforce, knowledge services, and new talent management priorities in this exclusive report, based on SSON’s 2018 market survey.
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We talk to T.J. Wolfe, who shares his top tips for starting up a new shared service centre, which are focussing on added value and business partnerships...
18 years of heritage - the longest running business services and outsourcing event series in Europe!
Get fresh insight on how blockchain works, what the biggest challenges are, what you need to do to get ahead of change and how blockchain is proving itself a game changer for the way businesses transact activities.
See what there is to do while visiting Vilnius!
Our great Media Partner, Go Vilnius, have provided an excellent series of activities for you to do in the beautiful city of Vilnius such as:
Discovering the Old Town of Vilnius
Visit to Trakai - the historical capital of the city.
See the city from above in a hot air balloon ride!
Don't forget your running shoes! An exclusive run for all SSOW attendees through the heart of the city on Thursday morning!
What is the future of successful outsourcing? Is it just cost cutting? Partners working for common goals? Can one tech vendor supply all of your organisations needs? What are the pros and cons or outsourcing AI?
Find out in this exclusive report from Raconteur!