12 - 15 October, 2020 | Prague

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SSOW Autumn 2019 | Show Report

Explore the show report from SSOW Autumn 2019 and get the low down on what went on in Prague.This report includes the key highlights, who attended, top themes discussed over the event and much more. If you are looking to attend SSOW Autumn 2020 we have a special early discount...

Is AI the next step for your Shared Service Centre | An interview with Laisse Rouhainen

Speaking with Lasse Rouhainen, the best-selling author of ‘Artificial Intelligence: 101 Things You Must Know Today About Our Future’ and renowned Artificial Intelligence expert, we discussed if AI is the next step for the industry. In this exclusive interview, discover:How Artificial Intelligence is altering business dynamicsHow the Shared Services industry,...

Scaling digital opportunities with NHS Shared Business Services

In this exclusive case study interview with Stephen Sutcliffe, discover how the NHS Shared Business Services are taking their digital business opportunities to the next level and how they are scaling already existing capabilities in order to further the value they are providing both internally and to their clients.With their...

Future of IA | Intelligent Automation in European Shared Services

Simple automation tools are already well-established function within European Shared Services but unfortunately, these technologies have their limitations. Due to this, European shared services are looking towards Intelligent Automation, a more cognitive and responsive technology, to provide new value and solutions.  In this article, we will be looking comparatively at...

Analytics, Tech and Automation at SSOW Autumn

Artificial Intelligence in business services... re-imagining the boundaries. With more and more buzzwords being banded around featuring AI, Tech and Analytics, we highlight the key sessions taking place at SSOW Autumn demonstrating it is the place to be to learn about the realities of the challenges and the successes of...

HR and Talent at SSOW Autumn

Many enterprises are still bogged down in traditional HR models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a hammer! SSOW Autumn is your perfect opportunity to learn all the tips and tricks to create modern, optimised HR Operations.Discover more in...

Finance at SSOW Autum 2019

Historically the first function to be centralised, and often the first function to be partially automated, there are a wealth of innovations Finance professionals need to embrace to establish themselves as service pioneers.Discover how SSOW Autumn will help you transform your finance function now!

GBS at SSOW Autumn 2019

With more and more SSOs transitioning to Global Business Services, or setting up GBS from scratch in order to leapfrog the maturity curve and add significant value back to the business, SSOW Autumn is the place to be to learn about the realities of the challenges and the successes of...

An interview with Pete Judd | Finance Transformation Director at Hilton Hotels

The SSON State of Shared Services Market Report 2019 has shown that almost 60 per cent of SSCs provide work for the finance function. So, what makes the transformation of Hilton Hotel’s finance function any different? Pete Judd, the current Financial Transformation Director at Hilton Hotels, and his team have...

How to leverage the 'human' resources most effectively | An interview for SSOW Autumn 2019

SSON’s editorial team asked a leading SSO professional, Ivan Yakunin, Head of People & Culture, Operations for Global Functions at Philip Morris International, how he is planning to leverage his 'human' resources most effectively.Here we divulge a few of the five leading strategies he came up with:Embracing new ways of...

State of the Shared Services Market Report 2019

SSOW Europe, in conjunction with SSON, conducted a comprehensive survey of the global SSO market.  The subsequent findings highlights the key opportunities and challenges represented by technology evolutions as well as skills shortages and new service demands.  This report focuses specifically on the trends identified by respondents across Europe and...

The Top 5 Trends Shaping European Shared Services 2019

The Shared Services industry has been a path of consistent growth over recent years. Technologies, such as automation, have put the industry on a completely new path. This new direction sees the industry focus more intently on productivity, innovation and working closely with third-parties. In this article, discover the top...

Current 2019 European Shared Services Landscape

Explore the SSON Analytics report to unravel 3 key initiatives to elevate your European Shared Service Centre (SSC): Fostering innovative thinking, leveraging smart technology & striving towards best-in-class metrics. 

SSOW Autumn - Event Information

Attendee List 2019 | SSOW Europe 2019

Check out our list of those who have already signed up to attend this year's summit. Will you be joining them? Network with attendees from leading industry innovators including Lego, Siemens, Microsoft, Johnson & Johnson, TNT, ING, Hilton Hotel and many more!

Exclusive Partner Content

Meaningful Service Costing - Holy Grail or New Reality?

Service costing, when done right, has the ability to drive huge strategic value for organisations in terms of cost optimisation and behavioural change.When it comes to charging a business unit for the services they have consumed, why does it always end up in a ‘negotiation’ where they question the amount...