Main Conference Day 2
Wednesday, October 16th, 2019
8:50 AM A Strategy For the 2020s And Beyond – Envisioning Digitally Empowered, Demand Driven Service
In this keynote address, take a look into the future of the Business Services industry. Hear one business services leader’s vision for the DNA of the Business Services Organisation of the future - driving transformation and leveraging technology in an entrepreneurial and market driven spirit, focussing on not just RPA, but a plethora of other new technologies including workflow automation, cognitive computing and data analytics. It is undeniable that Digitalisation and Process Expertise are becoming ever closer, and in this session, hear about how digital services and value-add solutions will add even greater business value and customer satisfaction.