In this session, hear how Microsoft have implemented a global HR shared services strategy, managing large-scale multi-cultural teams and establishing sustainable delivery centres which contribute towards excellent employee experience.
Discover how shared services is supporting Microsoft’s HR mission through provision of services and assisted support to 120K employees, and the critical role that data is playing in assisted support delivery.
· The role of tech in the HR SSC of the future
· The essential role of culture and customer-focussed KPIs
· How the role of data can lead to sustainable long term results and is implementing business strategy