12 - 15 October, 2020 | Prague

Geeta Malhotra

Vice President, Head of Global Business Services Avon

A Certified Chartered Accountant and Company Secretary with a proven track record of setting up & running business services organizations, leading customer & stakeholder engagement, building high performing teams, driving cross functional transformation and working in a turnaround environment. I have worked with PwC, Bechtel, Genpact and IBM and invested in delivering value across multiple organizations including GE, SABMiller, United Biscuits, Serco.

My capabilities are invested in

§  Setting up business services with “Fit for Purpose” operating model, well defined organization structure, deployment of tools and an effective governance mechanism across different functions ranging from Finance & Accounting, Procurement, Order Management etc.

§  Running cross functional transformation with a deep understanding of the business

§  Deployment of analytics aimed at better planning and accurate cash forecasting, working capital optimization strategies, market mix modeling, pricing analytics, candidate retention etc.

§  Enabling stakeholder groups across multiple markets including Europe, US, LATAM, Africa and Asia to deliver change management and harmonized processes

Working in a turnaround environment with agility in a resourceful manner

Workshop Day

Monday, October 14th, 2019

11:00 AM Workshop F: Gender, Diversity & Inclusion within Business Services

With global structures, standardised ways of working and equal numbers of men and women employed within SSOs, GBS organisations are an area where we should see greater levels of diversity within senior leadership.
 
Multiple studies now back up the fact that companies with a greater diversity quotient, (whether this is measured by gender, race, or class) perform better than their more homogenous counterparts. But how can you install Diversity & Inclusion practices within your SSO?
 
In this session, hear from senior Business Services leaders who have a passion for D&I initiatives, and who have successfully rolled these out in their organisation.
 
This workshop is unique in that it is not just a learning opportunity, but a forum to create an informal network with your peers and understand how other companies are practically going about diversifying their workforce.
 
Areas covered:
        Overcoming unconscious bias
        Creating a recruitment strategy for your team that encourages diversity
        Creating an inclusive culture
        Creating women and minority leaders: practical approaches to upskilling and developing those with leadership capacity
        Empowering women and minorities  to put themselves forward for leadership roles

Main Conference Day 1

Tuesday, October 15th, 2019

11:15 AM Interactive Panel: Global Business Services Transformations –Driving Forward to GBS Maturity

According to SSON’s 2019 Survey, 1/3 of global organisations are currently implementing GBS, and within another five years, another 1/3 plan to do so. How can these GBS leaders transform their operations to maximise agility, flexibility, and both the bottom, and the top line?
In this session, hear from GBS leaders who are on the road to GBS maturity. Learn what the catalyst to transform from “SSO” to “GBS” has been, the challenges associated with it, and the tips and tricks to realise the benefits to time and to scale.
 
Discussion points:
        What are the central pillars of any successful GBS strategy?
        What makes a GBS “world-class”?
        Can you have a single, standardised service and personalised service excellence? Is there a trade off?
        What are the key hurdles to GBS success?
        Setting-up and winding down – managing relationships with business units. 

Check out the incredible speaker line-up to see who will be joining Geeta .

Download The Latest Agenda