12 - 15 October, 2020 | Prague

Phil Gillingham

Senior Director HR Service Delivery Microsoft

Experienced global HR Services leader with over a decade of experience in the field. For the past 8 years Phil has been a leader in developing and implementing Microsoft’s global HR shared-services strategy; managing large-scale multi-cultural teams in establishing sustainable delivery centres across the Americas and Europe. He leads with a firm belief that culture, supported by customer-focused KPIs, a structured review cadence, and high-degree of transparency can yield both near-term objectives and more importantly sustainable long-term results. 

Main Conference Day 1

Tuesday, October 15th, 2019

3:15 PM Microsoft Human Resources Case Study – People and Analytics

In this session, hear how Microsoft have implemented a global HR shared services strategy, managing large-scale multi-cultural teams and establishing sustainable delivery centres which contribute towards excellent employee experience.
 
Discover how shared services is supporting Microsoft’s HR mission through provision of services and assisted support to 120K employees, and the critical role that data is playing in assisted support delivery.
 
Discover:
·         The role of tech in the HR SSC of the future
·         The essential role of culture and customer-focussed KPIs
·         How the role of data can lead to sustainable long term results and is implementing business strategy

Check out the incredible speaker line-up to see who will be joining Phil.

Download The Latest Agenda