Rafał Drygała

Head of Global Service Centre DLA Piper

Workshop Day

Monday, October 14th, 2019

2:00 PM Workshop H: Knowledge management as a base for your GBS transformation journey

The transition from multi-country operations or multi-centre SSCs into a Global Business Services model is not easy to make. Talent competition in any favourable location makes knowledge management priority number one for the execution of transition programmes and smooth delivery of
GBS operations. The session will address key risks associated with knowledge management at transition phase and GBS steady-state, with Business Services leaders and practitioners’ insights on mitigation strategies and different methodologies applied to maximise the standard global operating model for the business transformation.
  • System standardisation vs. process documentation - leverage your transition approach for data & knowledge repository
  • Global Process Ownership - establish cross-functional management for business accountability for process transformation
  • Best practices, tips and hints to arm your GBS operations with relevant knowledge management methodologies
  • Build the base for RPA - modern documentation solutions used to enable process automations.

Check out the incredible speaker line-up to see who will be joining Rafał.

Download The Latest Agenda