Rahul Malhotra

Head of Service Delivery Avis Budget Group BSC (Hungary)

Rahul is an MBA by qualification and has over 16 years of experience in Shared services. He has In-depth exposure to North Americas, Europe and APAC business environment. He has performed business consulting, outsourcing and process improvement projects for international clients across 30+ countries in CPG, Pharmaceutical, Logistics, Automotive, Telecom, Travel industry across the globe. Currently he is heading EMEA Service delivery operations for Avis Budget Group in Budapest. Rahul is regarded as an expert in the field of order to cash, process re-engineering and outsourcing, regularly speaking at industry events on these topics. He worked with various leading outsourcing organizations like Genpact & Convergys and his tenure there he held a variety of roles in business analytics, business development, transitions, quality and operations. He is passionate about his 5 year old son and cooking for him. His other hobbies include travel and cricket.

Workshop Day

Monday, October 14th, 2019

2:00 PM Workshop I: AI Powered Decision Making – What Comes Next After You Have Implemented RPA?

According to SSON’s 2018 Report, 63% of European SSCs are either testing or planning some form of Artificial  Intelligence within their BSO.
However, as the lines between “traditional automation”, RPA, and AI become more and more blurred, what are the key criteria Business Services leaders need to establish in order to kick-start an Artificial Intelligence programme?
In this session:
        Cutting through the hype – what is AI in Business Services?
        Do you need to have embarked upon an RPA programme before you can start looking into AI?
        A discussion on the opportunities and limitations of AI (Chatbots, NLP, and beyond)

Main Conference Day 1

Tuesday, October 15th, 2019

3:45 PM Unleashing the value of AI for finance teams

What does AI really mean for finance teams and how can organisations effectively make the shift into this new era?  On stage Credit Professional Brian Morgan - Rimilia, and creator of the first CICM Centre of Excellence in the UK will interview Rahul Malhotra - Avis Budget Group, as they chat about his AI transformation journey.  Hear the compelling business case for embracing AI, the do and don’ts for a successful project and the impact Avis now enjoy as a result.  Also hear why future proofing their organisation by harnessing AI helps to further improve their Order to Cash process.  Not to be missed!

Check out the incredible speaker line-up to see who will be joining Rahul .

Download The Latest Agenda