Rob Graham

Group Customer Experience & Operations Director Tesco

Main Conference Day 1

Tuesday, October 15th, 2019

9:15 AM Building a Truly customer-Centric GBS

Customer service has become more and more important to Business Services. But when we talk about “the customer”, are we referring to our internal stakeholders, or to the ultimate consumers of our product or service? In this session, understand how the mantra everything starts with the customer” is driving Tesco’s GBS strategy, and is allowing it to truly step beyond the back office, and into the role of strategically valued business partner for the third-largest retailer in the world.

Check out the incredible speaker line-up to see who will be joining Rob.

Download The Latest Agenda