With the wealth of automation solutions available in the marketplace, how should a SSC leader starting out formulate his or her greenfield IA strategy? In this panel session, hear from senior GBS leaders about their different approaches to looking at automation to solve problems and drive value throughout their organisations.
What comes first, the process improvement or the bot?
Achieving scalability - what are the key hurdles to “automation maturity”?
How best to set up an automation centre of expertise and to accelerate your internal capabilities?
In this session, hear from Ruchir Verma, Head of Global Services at Zurich, about how the organization has embedded “power weeks” into its operations in order to “hack” specific business problems, and drive deep and sustainable changes in the way they work. Learn how the concept of “change from within” is the central mantra of the SSO, whereby tweaking small behaviours of leaders can have huge impacts on business results and engagement
Check out the incredible speaker line-up to see who will be joining Ruchir.